There has never been a better time to join The Star Gold Coast team within our Hotel Department at the Dorsett Hotel!The Star Gold Coast have a unique opportunity to join our team as a Concierge in a supervisory role at the Dorsett Hotel! Reporting to the Dorsett Front Office Manager, you will assist with managing the daily operations of the Concierge/Porter team to ensure a positive guest experience as well as playing a key role in promoting The Star Gold Coast & Dorsett Hotel as a leading entertainment destination.What will my day look like?
- Assisting the Dorsett Front Office Manager to ensure that the highest standards of service are achieved and maintained
- Manage and oversee the Concierge desk to ensure the daily operations are efficient and guests are responded to promptly
- Supervising and adding value to the activities of all team members by providing leadership to ensure maximum productivity and guest satisfaction
- Ensuring guest concerns are minimised by efficient handling in a timely and professional manner
- Creating a positive work environment that facilitates team member motivation, builds morale and teamwork
- Demonstrated 5 star hotel experience
- Experience in a leadership position with the ability to motivate and engage the team
- Excellent verbal and written communication skills
- Flexible availability to work across a 7 day roster
- A current Australian open drivers' licence
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform laundered and ready for you daily on property
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
- Career development, training, and courses via The Star Academy - limitless career opportunities
- An organisation that values diversity, teamwork and being your best self
Applications close: 18 Apr 2024 E. Australia Standard Time