Conciliations Officer | Full-time Temporary with a Possibility of Permanency

Closes: 03 March 2024 Classification: Administrative Services Officer Class 6 Salary: $95,746 - $109,072 plus superannuation Position No: 52497, several Directorate: Chief Minister, Treasury and Economic Development Advertised (Gazettal date): 22 February 2024 Contact Officer: Kanishka Dayaram on ***************@act.gov.au or (02) 6207 9*** Details: Are you interested in using your skills and creativity to achieve and deliver quality regulatory outcomes? Do you enjoy working through interesting matters and applying legislation to real world consumer-related problems? Are you comfortable bringing people together to resolve matters? Access Canberra's Conciliations Team is looking for its newest team member - our Conciliations Officer! You will join a fun, committed, supportive team featuring our established Conciliation Officers who work with consumers and traders on Australian Consumer Law matters. The Conciliations team administers the Compulsory Conciliation Scheme contained in the Fair Trading (Australian Consumer Law) Act 1992 on behalf of the Commissioner for Fair Trading. The team brings consumers and traders together to resolve matters in a cooperative way through an alternative dispute resolution process facilitated by an Access Canberra Conciliation Officer. The Compulsory Conciliation Scheme provides a mechanism for consumers to receive a refund, repair, or replacement by coming to an agreement with the business with which they have a consumer dispute. The team is also responsible for managing other ACL-related complaints in collaboration with other teams within the Business Unit. You will play a critical role in achieving appropriate regulatory outcomes through a mix of early resolution, formal conciliation conferences and general regulatory levers. If you are keen to challenge…
Click here to view more detail / apply for Conciliations Officer | Full-time Temporary with a Possibility of Permanency