AddressAccess Canberra's Conciliations Team is looking for its newest team member - our Conciliations Officer! You will join a fun, committed, supportive team featuring our established Conciliation Officers who work with consumers and traders on Australian Consumer Law matters.
The Conciliations team administers the Compulsory Conciliation Scheme contained in the Fair Trading (Australian Consumer Law) Act 1992 on behalf of the Commissioner for Fair Trading. The team brings consumers and traders together to resolve matters in a cooperative way through an alternative dispute resolution process facilitated by an Access Canberra Conciliation Officer. The Compulsory Conciliation Scheme provides a mechanism for consumers to receive a refund, repair, or replacement by coming to an agreement with the business with which they have a consumer dispute.
The team is also responsible for managing other ACL-related complaints in collaboration with other teams within the Business Unit.
You will play a critical role in achieving appropriate regulatory outcomes through a mix of early resolution, formal conciliation conferences and general regulatory levers. If you are keen to challenge yourself professionally in an environment that will support you to develop your skills as a conciliator, this role is for you. Please see the attached Position Description for an outline of the position's key responsibilities and we look forward to hearing from you!
The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.
Eligibility/Other requirements:
- Previous experience with the Australian Consumer Law is highly desirable.
- This position does not require a Working with Vulnerable People Check.
Note: This is a temporary position available for four months with the Possibility of extension up to 12 months and/or permanency.
An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. This position will be moving to a new workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.
How to Apply: If you have read the Position Description and Selection Criteria and would like to apply for the role, please send:
- Current curriculum vitae; and
- Two-page response addressing the Selection Criteria giving examples of your experience that demonstrate you can successfully perform this role (maximum of two pages).
Applications should be submitted via the Apply Now button below.
#LI-DNI
Note
This is a temporary position available for four months with the Possibility of extension up to 12 months and/or permanency.
