Address
Form of workOur client has a rich history of safeguarding and monitoring critical machinery across the globe. From hydro-electric power plants to wind turbines, from simple pumps to intricate gas turbines, their customers trust them to provide cutting-edge machinery protection and Condition Monitoring systems that ensure their operations run smoothly. With a legacy of delivering thousands of successful systems and world-class services, they empower their clients with insights derived from their sensors, "edge" devices, software, and connected services to maintain peak performance for their rotating equipment.
About the Role
We are searching for a dedicated professional with a background in sales and servicing of Condition Monitoring solutions to join their team in Australia. This role will be based in Melbourne and will require frequent domestic and international travel. As a combined Sales and Service Support role, you will leverage both your sales expertise and Condition Monitoring knowledge. You will play a pivotal role in maintaining optimal solutions for their customers while understanding the significance of assisting them in achieving their business objectives. With a customer-centric approach and innovative thinking, you will enhance their services to ensure customer satisfaction.
Key Responsibilities:
Service-Based Tasks:
- Provide remote and on-site installation and technical product support for global customers, including onshore and offshore installations.
- Service vibration protection & Condition Monitoring solutions by configuring, optimizing, troubleshooting, and providing training to operators and machine maintenance specialists.
- Deliver technical product training to customers and address issues across the entire system, from instrumentation to software solutions.
- Ensure high levels of customer satisfaction through effective resolution of system issues.
- Support project delivery from engineering phases to commissioning on customer sites.
- Drive continuous improvement initiatives and contribute to growth.
- Collaborate with internal teams and escalate technical issues as needed.
- Execute the company's sales and marketing strategies, adapting them to regional market requirements.
- Implement the channel partner strategy, customize it for the region, and manage partner contracts.
- Cultivate partner relationships to sustain and enhance regional sales performance.
- Develop and execute sales strategies to meet or exceed order entry targets.
- Negotiate and close profitable deals for Condition Monitoring solutions.
- Foster collaboration with internal teams to ensure exceptional customer experiences.
- Utilize the CRM system to manage pipelines, customer activities, and new business opportunities.
- University Degree in Mechanical or Electronic Engineering or related field experience.
- 1-5 years of experience in sales and servicing of Condition Monitoring Solutions.
- Strong knowledge of instrumentation, networks, and IT.
- Proficient in technical troubleshooting and follow-through.
- Good understanding of measurements & vibration monitoring of rotating machinery.
- Preferred certification: ISO 18436-1 / 2 (e.g. Mobius Institute) CAT II Vibration Analysis or higher.
- B2B sales experience in an industrial environment preferred.
- Passion for customer engagement and relationship-building.
- Comfortable with international travel and adapting to different cultures.
- Keen interest in new technologies and continuous learning.
- Excellent fluency in spoken and written English.
- Experience within oil & gas & power industries is advantageous.
- Strong interpersonal, analytical, problem-solving, and negotiation skills.
- Ability to work both independently and collaboratively.
- University Degree in Mechanical or Electronic Engineering or related field experience.
- Comprehensive on-boarding program to align with the company's mission and strategy.
- Continuous personal development opportunities to nurture and advance talent internally.
- Attractive working environment and fair compensation.
- Diverse range of tasks that contribute to professional growth.
- Equal opportunity employer, considering all applicants without bias.
If you are a motivated professional seeking an exciting opportunity to make an impact in the world of machinery protection and Condition Monitoring, we encourage you to apply. To apply for this role, please click on the “Apply Now” button and attach a copy of your resume quoting reference number 43899TH.
