Conductor - Geelong

Conductor - Geelong

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.

As a key member of V/Line’s front line customer service team, the V/Line Conductor is responsible for the delivery of on train customer service to V/Line customers as well as customer safety on board trains.

The role is highly autonomous therefore you’ll possess a level of maturity, previous success in operating in a safety and time critical environment and an absolute commitment to providing superior customer service.

Key Accountabilities include:

• Provide high level of customer service to the travelling public
• Assist customers with checked luggage and loading onto coaches
• Sell and check tickets whilst onboard train and ensure safe departure of train, reporting any faults and delays where appropriate
• Provide customers with information on services and further travel

About you

You’re a confident, customer-focused individual, with a background of face-to-face customer service, able to work a rotating roster including weekends, public holidays, early and late shifts and hold a valid driver’s license.

You know how to adapt your communication to different customer groups and handle difficult situations on an autonomous level.

Our ideal candidate will possess the following:

• Strong verbal and written communication skills
• Ability to work within rules and compliance frameworks
• Friendly customer service skills
• Strong safety awareness
• Demonstrated alignment to V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

This position is classified as CONDUCTOR $44.3440 (CONDUCTOR TRAINEE $33.1933 while training) in accordance with the current V/Line Operations and Administrative Employees Agreement 2019. The selection process may include aptitude assessments, a behavioural event interview and medical check. Please note that employees with less than six months’ tenure are unable to apply. Under normal circumstances, the successful candidate will be expected to remain in the role for at least 12 months. 

In addition to free Myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can to. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

How to Apply

Please use the ‘Apply’ button to submit your application, including a current resume.

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.  

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2019 / Asset Management Enterprise Agreement 2019). 

V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.