Connecting Women to Telco | Trainee Customer Field Technician Sydney

Nbn is seeking to attract more Women to join our ACCOM award winning Customer Field Technician Traineeship Program, to promote the right capability and to increase the gender diversity of our operations teams, for the benefit of our workforce, customers, and communities.  

Our Field Service teams are nbn’s professional, trusted, and essential customer facing workforce. They’re the friendly faces, confident voices and skilled hands working on our network and in communities every day. Our Trainee Customer Field Technicians are an integral part of these teams, and learn, develop, and build skills as they turn their passion into practice every day. Contributing to something important and lasting, a network that spans our country, bringing unlimited possibilities to Australian homes and businesses.

Apply for a Traineeship with nbn today and you could be starting your career with a company that WORK180 has endorsed as an Employer for Women, learning on the job while you get paid.

As a Trainee Customer Field Technician, you will:

• Work in the filed helping to connect customers to the internet

• Be employed on a permanent full-time basis with leave entitlements

• Work towards a Cert III in Telecommunications Technology over the 12-month traineeship

• Be supported by experts in the field to complete your traineeship, learning how to be a Customer Field Technician

You will be rewarded with:

• An award winning traineeship program where you will get paid while you learn

• Competitive Salary of $71,116 inclusive of Superannuation

• Working primarily in the field, learning on the job alongside our many experts

• Achieving a nationally recognised qualification, paid for by nbn

• Embarking on a versatile and valuable career steppingstone

• An nbn work vehicle and all the tools and safety equipment you need

• Being part of an inclusive work culture that prioritises balance and wellbeing, and

• 18 weeks of paid parental leave

You’ll experience a diverse and dynamic working environment where no two days out in the field are alike. Supported by our dedicated and caring managers and skilled, experienced, and collaborative colleagues you will build your skills and confidence. Whether you’re out in the network performing inspections or maintenance, diagnosing, and resolving faults, to providing the best service, or connecting more homes and businesses to high-speed fibre.

A bit about you

To get the most out of this traineeship, you’ll likely have an inquisitive mind and an eagerness to learn, a positive attitude and a driver’s license. A passion for customer service and, an appetite for working independently and at pace will set you up for even more success. We’ll support you with developing your skills and will provide the training and guidance you need on the job in a safe, supportive, and flexible environment while you get paid.

Life at nbn

To be part of nbn is to be part of something bigger. We’ve created Australia’s network—a network made for more.

Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It’s not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any requests or accessibility requirements throughout the expression of interest process, please advise us at the time of connection and we will adjust to meet your needs.

As part of nbn's commitment to flexibility, we're open to discussing part-time opportunities within the traineeship program with you.

Where to from here?

If you think this role might be for you, we want to hear from you. Please express your interest by following the links, answering a few questions, and uploading your resume. We do not require a cover letter or any selection criteria to be addressed.  One of our friendly Talent Acquisition consultants will call you for a chat to determine how we can keep in touch with you.

Take your next steps with nbn®

nbn believes in equal opportunities for all, and because of this we have a passion for attracting women and First Nations to field services technical roles.  We recognise that gender is not binary, and we welcome transgender and non-binary applicants as part of this expression of interest process. We have an active nbn Pride network and trained LGBTQIA+ Allies across the business.

The filling of these positions is intended to constitute a special measure under section 7D of the Sex Discrimination Act 1984 (Cth), and section 31 of the Equal Opportunity Act 1984 (WA), section 27 of the Discrimination Act 1991 (ACT), section 57 of the Anti-Discrimination Act 1996 (NT), section 105 of the Anti-Discrimination Act 1991 (Qld), section 47 of the Equal Opportunity Act 1984 (SA), section 26 of the Anti-Discrimination Act 1998 (Tas) and section 12 of the Equal Opportunity Act 2010 (Vic). Additionally, under the provisions of section 126 of the Anti-Discrimination Act 1977 (NSW), an exemption is given from sections 8, 25 and 51 of the Anti-Discrimination Act 1977 (NSW) to NBN Co Limited to “designate, advertise and recruit women only for the role of Customer Field Technician Trainee in pursuance of its target to reach 70% women recruits in CFT Trainee roles and 40% women in leadership positions, and in support of its intention to increase the representation of women in Field-based roles to closer to 50%”. The positions are therefore only open to women.

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.