Consultant Channel Performance

Job no: 793032
Business unit: Group Chief Operating Officer
Primary position location: 395 Bourke St, Melbourne, VIC
Work type: Permanent Full time
Region: Remote: Work Anywhere

• Use your expertise to drive positive outcomes for our customers.
• You'll be supported to manage your career, work and life.
• Work in a collaborative and inclusive team environment

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It's a good time to see what more you can find at NAB as Consultant Channel Performance.

The Role

• The Consultant - Channel Performance role will be responsible for:

• Analysing website data to deliver actionable insights, identify issues and opportunities that support sales, service and customer satisfaction initiatives on nab.com.au for both Run and Change perspective.
• Reporting on key metrics for nab.com.au on a frequent basis and providing commentary on key performance drivers
• Identifying and improving ways to automate reporting for the broader Digital Domain as it relates to nab.com.au.

• The Consultant - Channel Performance role will be a subject matter expert in data / analytics, specifically in website and digital and provide support for ad-hoc analytics requests.

• Deliver high quality analysis that offers actionable insights / recommendations to positively impact Digital success metrics (e.g. Site conversion, App starts, Digital self-service adoption, Service leakage)
• At a high level, size opportunities, benefits with recommendations to ensure initiatives are prioritised according to business priorities.
• Produce high quality management reports / dashboards on a frequent basis supplemented with quality commentary and be able to present at forums consisting of various levels of management.
• Keep up to date with industry best practice, customer research and competitor activity.

• 3+ years experience in a highly analytical role, specifically in the digital space
• Confidently work with ease and speed using Microsoft Office applications and BI tools (e.g. PowerBI, Adobe Analytics, Contentsquare)
• Deliver high quality analysis that offers actionable insights / recommendations to positively impact Digital success metrics (e.g., Site conversion, App starts, Digital self-service adoption, Service leakage)
• Strong communication and presentation skills to all levels of management
• At a high level, size opportunities, benefits with recommendations to ensure initiatives are prioritised according to business priorities.
• Produce high quality management reports / dashboards on a frequent basis supplemented with quality commentary and be able to present at forums consisting of various levels of management.
• Keep up to date with industry best practice, customer research and competitor activity.

At NAB, we work together to deliver exceptional outcomes that exceed our customers' expectations. We are an ASX listed organisation that has been serving Australian communities for more than 160 years. We are investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you will be part of a team that is helping to solve some of society's biggest challenges.

A diverse and inclusive workplace works better for everyone.

At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.

More focus on you

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

Join NAB

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Please note unsolicited CVs from agencies will not be accepted.

Advertised: 19 Mar 2024 6:00 AM AUS Eastern Daylight Time
Closing: 25 Mar 2024 11:55 PM AUS Eastern Daylight Time