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Form of work About the role The Consumer Liaison Officer coordinates management of consumer feedback, including facilitating the timely resolution of consumer complaints in accordance with West Moreton Health procedures and best practice standards. The role is part of a team who offer an accessible, dedicated point of contact for consumers and staff, to achieve the most positive and timely outcome for all parties involved. About you Our ideal candidate will be someone who can demonstrate the following: Experience of applying best practice complaints management principles and practices in a complex and sensitive environment. Ability to identify and analyse situations and issues, gather appropriate evidence, consider options and make sound decisions and recommendations. Ability to communicate clearly and effectively, manage conflict calmly and compassionately, and cultivate productive working relationships with a diverse range of internal and external stakeholders. Understanding or ability to rapidly acquire an understanding of health service delivery and what may constitute a risk to patient…
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