Contact Centre Claims Consultant

Immediate Start | Full Time roles with some weekend work
6-month contracts | Insurance Claims Call Centre
Southside location | Onsite parking | $31.25 p/h + Super
Phenomenal Training and Support | Onsite Cafe

We’re looking for people who want to help Queenslanders right now! In response to the SEQ weather events we need people who can provide support and assistance to those affected. We are urgently looking people who can start immediately to be the voice of support as Insurance Claims Consultants for a Queensland based insurer.

If you are looking for a role that will have you making an immediate impact and have any customer service experience we would love for you to apply.

This impressive Australian insurance provider has been servicing Australians for over 100 years. A big-hearted organisation who support customers through their most vulnerable experiences which occur due to the changing of the seasons; QLDs notorious storms and the unpredictability of drought and fire, it's imperative they build teams of passionate, big hearted Customer Service orientated people to take the best care of their customers.

We are proud to be supporting our client and are committed to ensuring Queenslander's are well looked after. We are actively recruiting and would love to chat to candidates interested in being part of this caring and compassionate team.

*
About the role: *

• As a Customer Service Officer within the Claims team, you will:
• Provide unsurpassed customer service
• Manage a high volume of calls
• Work to continuously improve cycle times and customer query resolution to improve the overall customer experience.
• Meet agreed team targets and KPIs to achieve planned business objectives.

About you:

• Previous customer service experience
• Resilient & able to show empathy to customers whilst assisting them through tough times.
• Highly developed written communication and clear & concise verbal communication with the ability to communicate effectively across all areas of business.
• Competent working knowledge and ability to adapt to new online systems.
• Proven ability to work effectively in a dynamic team environment.

What's in it for you?

• Competitive hourly rate and weekend rates.
• An inclusive and fast paced working environment.
• A supportive learning environment providing an opportunity for career progression.
• Fun and vibrant team culture.
• Added benefits including onsite parking.

We are open to conversations with candidates that may have 6 months, 10 years or 40 years experience in customer service roles, whether that’s in retail, hospitality, insurance, banking, finance, education etc - any industry experience is relevant! The core of the role will be your interpersonal skills and ability to empathise and support people through the service cycle.

*
Who are we, and what's next?*
We're Talentpath - nice to meet you. We're lucky to partner with companies to help them fuel the potential of their business through the addition of really talented people. We'd love to see you apply directly to this ad so we can get the ball rolling, as we are needing people to start in these roles immediately.

Job Type: Contract

Salary: $31.25 – $40.00 per hour