Address- First point of contact, handling customer enquiries
- Permanent, full-time | Melbourne based with flexible working option
- Join an organisation committed to creating spaces where communities thrive
We have an opportunity for an experienced and friendly Customer Service professional to join our Contact Centre team supporting our Stockland Halcyon Communities sales team. Delivering exceptional customer support and service, you'll contribute to sales activities including pre-qualification, nurture, and conversion of online enquiries.
About the role
Working with stakeholders in the over 50s community, you will use your strong communication skills, high empathy, and emotional intelligence to build solid relationships and trust with potential buyers and play a key role in our Customer Journey. You'll focus on phone and digital communication channels to support and engage with customers, converting initial conversations to leads, building relationships and gently encouraging prospective buyers to visit our communities before handing onto the sales consultants.
This is a full-time permanent role, Monday - Friday. You will work from our Melbourne Head Office on Thursdays and utilise one of our local Halcyon project offices or the Melbourne Head Office for your second day in the office, the three remaining days can be worked flexibly from home or a project location of your choice.
About you
- Experience in a customer centric role (Contact Centre based would be beneficial but not essential)
- Strong communication skills, both written and verbal
- High empathy and emotional intelligence
- Ability to quickly engage and build rapport with a diverse range of stakeholders
- Excellent data entry and database management skills, with high attention to detail
- CRM experience, Salesforce would be an advantage but experience with another CRM would be beneficial
The Stockland Proposition
Stockland Halcyon is Australia's most awarded creator of lifestyle living communities with more than 2,352 homes across Southeast Queensland, Victoria, and most recently NSW and Western Australia. Integrating with Stockland, together we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.
We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.
We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.
Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.
Apply today - Stockland - a better way to live
Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers @ Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland's preferred agency panel to careers@stockland.com.au
