Contact Centre Consultant - Full Time

At Lite n' Easy our goal is to create a healthier Australia by changing the way Australians eat. We make it easy for people to eat well, whether they want to lose weight or simply stay healthy. As a quality driven food company, all of our creative energies go into making our meals as delicious as they are healthy.

Our focus on quality and exceeding our customers' needs means that as a business we are continuously growing and as a result we are looking for Full TimeContact Centre Consultants to join our team.

As a Full Time team member you will work 38 hours per week, and you may be rostered to take inbound calls in our Contact Centre between the hours of 8am and 6pm Monday to Friday.

Training is provided and is Full Time for the first 4 weeks and is a mix of both classroom and on the job learning and out next intake is commencing 11 March 2024.

As part of our customer service team based in Carrum Downs, Victoria, you will be helping provide our customers delicious healthy meals for time poor people and those wishing to maintain a healthy lifestyle.

In this role, you will:

• Take inbound calls and provide excellent customer service to our existing and new customers
• Provide accurate product information
• Accurately update customer records in Customer Management System
• Assist customers with complaints and resolve efficiently and effectively
• Focus on continuous improvement on your own and team skills
• Be available and flexible to work between 8am and 6pm
• Have flexibility to work some Public Holidays

To be successful in this role, you will possess:

• Previous experience working in a busy customer service role - call centre, office, retail and hospitality backgrounds welcome
• Ability to provide exceptional customer service and sales experience
• Experience with Customer Management Systems/Data Bases
• Ability to clearly articulate the benefits of products and services
• Experience in developing a sound knowledge of a broad range of products and services
• Proven ability to gather and record information utilising available technology and resources
• Excellent communication skills
• High attention to detail
• Ability to work well in a team
• Be flexible and adaptable to change
• Previous experience in a Contact Centre environment preferred

We can offer you:

• Secure free onsite parking
• Discount on products
• Free onsite gym

 You must be an Australian Citizen or Resident to apply.