Contact Centre Lead - Northern Beaches

Contact Centre Lead - Northern Beaches
Leadership Position
Dee Why Location
Career Development Opportunity
Permanent Full Time Position
About Us
PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 32 practices across Sydney, Illawarra, Central Coast and the Hunter and Central West. We are excited to be entering the next phase of our growth and expansion plans, with additional practices opening in 2024. It is a remarkable time to join PRP, where we committed to providing the highest quality of patient care, with a personal touch.
We utilise the most advanced technology and employ a team of world-class imaging physicians, specialists, technicians and support staff in a safe and caring environment. We encourage collaboration, a strong work ethic and provide a supportive learning environment. We have an outstanding track record in the professional development of our team.
About the Position
Based at Dee Why, you will lead our Contact Centre team to manage inbound and outbound calls to patients. This position will give you the unique opportunity to develop the culture and drive team performance. You will be supported to recruit, train and develop your team and be accountable for their motivation to successfully deliver KPI's. You will be responsible for analysing data to identify process improvement opportunities, which includes resource management and allocation, with the goals of driving efficiency and improving customer satisfaction. You will work closely with key staff, particularly Office Managers and Chief Radiographers, within the various practices on the Central Coast and Central West, to understand their capabilities and requirements. You will act as the escalation point for issues and ensure safe work practices are followed.
About You
You will either have a background or interest in managing a team within a strong customer service and/or sales focus environment, managing both inbound and outbound calls. You will be empathic in your approach and will have demonstrable experience of driving a positive and customer-centric culture. You must be proactive in your approach to managing the performance of your team to ensure KPI's are achieved. You will be a resilient individual and possess the ability to develop relationships with a wide variety of patients and colleagues. You will be motivated by having fun and driving your exceed expectations.
What We Offer
Attractive remuneration and benefits (discounted health insurance and gym membership)
Investment in state-of-the-art equipment
Friendly, diverse and professional team
Commitment to professional development and education
Flexible and supportive working arrangements
Our Values
We put care into everything we do. We are courageous and accountable. Our reputation is outstanding, and we trust and empower each other. Reach your full potential with PRP, where patient wellbeing is our priority and having fun is part of our culture.
Applying
For a confidential discussion, please contact Ian Jones on 0404 809*** or *********@prpimaging.com.au. Please click the "Apply Now" button below to submit your application. For further information on PRP, please visit www.prpimaging.com.au.
You must have full work rights for Australia to be considered for this position.
PRP is committed to equity diversity and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.