Address
Form of workContact Centre Officer - ASAP start
- Federal Government
- Canberra + flexible working arrangements
- 6 month contract with possibility of an extension
One of Australia's leading Federal Government departments are looking to engage a Contact Centre Officer to support the mission by providing first point of contact enquiry services for all the departments Stakeholders. The role is based in Canberra, ACT. The successful Contact Centre Officerwill be offered a 6-month contract with possibility of an extension.
The successfulContact Centre Officerwill be responsible for, but not limited to:
- Provide quality information to external stakeholders in response to phone and email enquiries
- Use enquiry management technology to manage and log enquiries
- Refer complex enquiries to relevant regulatory areas within the department
- Contribute to team process improvement projects
The successful Contact Centre Officerwill have experience in the following:
- Good Oral and written communication skills
- Experience working in a call centre/customer service environment is desirable.
- Experience helping others to find solutions, often to complex issues
- Experience working in a team environment
This is a rare and highly impactful opportunity with a leading Federal Government Agency to join an established, highly capable, and friendly team! The successful Contact Centre Officerwill be offered a 6 month contract with possibility of an extension with a rewarding hourly rate! If you have the required skills and experience, APPLY NOW. Please forward your application to ****@hitechaust.com quoting reference number ST0022 for more exciting job opportunities go to www.hitechaust.com
