Contact Centre Officer/ Customer Service Officer - Federal Government

• Federal Government
• Immediate Start
• 6 month contract with the possibility of an extension

One of Australia's leading Federal Government departments are looking to engage a Contact Centre officer to support the mission by providing first point of contact enquiry services for all the departments Stakeholders.  The role is based in Canberra, ACT. The successful Contact Centre Officer will be offered a 6-month contract with possibility of an extension.

The successfulContact Centre Officer will be responsible for, but not limited to: 

• Provide quality information to external stakeholders in response to phone and email enquiries
• Use enquiry management technology to manage and log enquiries
• Refer complex enquiries to relevant regulatory areas within the department 
• Contribute to team process improvement projects

The successful Contact Centre Officer will have experience in the following:

• Good Oral and written communication skills 
• Experience working in a call centre/Customer Service environment is desirable.
• Experience helping others to find solutions, often to complex issues
• Experience working in a team environment

This is a rare and highly impactful opportunity with a leading Federal Government Agency to join an established, highly capable, and friendly team! The successful Contact Centre Officer will be offered a 6 month contract with possibility of an extension with a rewarding hourly rate! If you have the required skills and experience, APPLY NOW. Please forward your application to jobs@hitechaust.com quoting reference number ST0022 for more exciting job opportunities go to www.hitechaust.com