AddressContact Centre Operator
We seek talented, capable and motivated individuals to play a pivotal role as we steer our business toward becoming an agile organisation, one that can adapt and respond to stakeholder needs while fully leveraging the capabilities provided by our new transactional processing system.
About the role:
Under the general direction of the Team Leader:
- Work accurately and manage conflicting tasks to meet deadlines with minimal supervision.
- Provide high level customer service, over the phone, or in writing.
- Carryout general administrative functions such as data entry, scanning, indexing, searching of databases, opening and distribution of mail.
- Assist the team to achieve outcomes through designated programs and maintaining statutory obligations under legislation.
- Maintain records in accordance with the Territory Records Act 2002.
- Contribute to Revenue Management Group operations and perform other duties as directed.
- Model a flexible and responsive approach to broader organisational changes.
About you:
- Demonstrated ability to process work accurately and meet deadlines.
- Demonstrated customer service and quality assurance skills and the ability to work both independently and as part of a team.
- Well-developed problem-solving skills in a fast paced / high pressure environment.
- Good written and oral communication skills, including the ability to prepare correspondence.
- Understanding of public service values covering ethical standards and a demonstrated self‑awareness, professionalism and a proven commitment to the ongoing integration of workplace respect, equity and diversity work practices and workplace health and safety principles and practices.
This role is being offered to those in Canberra, ACT and for a 6 month contract.
Security Requirements:
Our Government Client require applicants have full working rights for Australia.
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.
How to Apply:
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.
Call Lisa Berjak on 0480 011 *** or email enquiries to *****@whizdom.com.au or any further information. Applications close Friday the 21st of June 2020 at 4:00pm.
