Address
Form of work- Initial six (6) month contract engagements
- Hybrid work environment
- Adelaide offices
About the company:
Green Light is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.
About the engagement:
Green Light are delivering a project for an industry leading organisation and have a requirement for several Customer Service Specialist to join our Contact Centre team.
These roles are based in Adelaide CBD and looking for an immediate start.
This is a front-line role working as part of the call centre team. You must be passionate about heling people and making a difference to the day to day lives of customers. You must also have exceptional problem-solving ability.
Minimum of 12 months Contact Centre experience is essential for this role with great customer service/communication skills. This role is hybrid and requires 3 days onsite.
Skills:
- You will assist customers as an Energy Specialist, Collections or Payment Plans and General Customer Services.
- You will deal with customers in a positive and thoughtful approach, acting as a skilled knowledge base for any questions and queries they may have.
- You will have excellent verbal and written communication skills with the ability to work across multiple platforms including mobile, email, social media and internal databases.
- You will have prior experience in achieving KPI’s and deliverables.
- You will be organised, punctual with good decision making and negotiation skills.
- Prior experience working in a call centre highly regarded.
- 6-month contract + extensions
- Adelaide offices - hybrid work environment - 3 days onsite, 2 days WFH
Click APPLY or contact John – Senior Resource Manager for a confidential discussion with Green Light Worldwide.
