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Form of workAbout Montu
Montu is Australia’s largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience – whether it’s by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply chain management tools.
Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the medical cannabis experience, from patient care through to pharmacy dispensing, clinical education, product development, wholesale distribution and more.
Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and 9,000% – Montu is now the largest business of its kind outside North America.
This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane.
About The Role
Key Responsibilities:
- Develop and schedule resources including the preparation of staff rosters
- Monitoring the progress of schedules and make necessary changes and adjustments to ensure optimal efficiency
- Analyse call and channel volume metrics to ensure proper planning, accurate resourcing, and workload identification
- Identify and implement changes to optimise planning and productivity
- Real Time Reporting and analysis to provide insights into reasons of calls, forecast trends and KPI variances
- Maintain resource planning files and documents
- Assist with projects and other duties as requested or assigned
About You
This role will see you resource planning and developing reports across various channels aimed at enhancing the efficiency of patient experience. To be successful in this role, you will have a strong call-centre background and the ability to thrive in a fast-paced, dynamic environment.
- Demomstrated experience in the use of workforce planning tools
- Demonstrated knowledge of forecasting methods and formulas
- Proven experience in creating capacity plans to clearly identify resource requirements
- Strong communication skills and the ability to coordinate change with stakeholders
- Strong analytical and data analysis skills
- High level attention to detail and ability to prioritise and work to deadlines
Benefits
You’ll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers.
Other benefits include:
- Unlimited access to the SAGED and Greenhouse learning platforms.
- Discounts with over 450 retailers through the Merit Reward and Recognition platform.
- Fully remote, work-from-home role.
- Access to co-working spaces in Sydney, Melbourne and Brisbane.
- Mental health support through our wellbeing platform, Unmind
- Being part of one of the fastest-growing industries in Australia while improving the lives of hundreds of thousands of patients.
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