AddressWe are the industry leader in the delivery of pre-employment medical assessments and pre-employment work fitness assessments, which is supported by our centralised Contact Centre based in our head office in Wayville SA.
About the role:
We are seeking Contact Centre Supervisor (Coal) that align with our values, who are focused on providing our clients with a high-quality experience in a professional manner to ensure lasting business relationships. You will be responsible for driving performance against the organisational key performance indicators and contributing to and delivering Jobfit’s service delivery.
The position is Full-time, Monday to Friday, 38 hours per week, with a tailored training program delivered upon commencement. We ensure that you have the necessary skills and training to provide consistent and quality services to our clients.
About you:
- Greater than 5 years’ management experience in leading a Contact Centre operation of 20 plus FTE.
- Thorough understanding of Contact Centre metrics and the levers to influence outcomes.
- The ability to organise and manage multiple priorities and stakeholder demands.
- Ability to correlate the relationship between resource provision and financial outcomes.
- Ability to deliver services in a manner consistent with the requirements of the client and/or the service agreement between Jobfit and the client.
- Capable of promptly analysing situations and ensuring an effective, timely and practical response.
- Excellent communication and interpersonal skills including demonstrated experience interacting with a wide range of people.
- Generous special offers and discounts from a wide range of brands such as Woolworths, Myers, JB-HiFi, Uber and more!
- Employer Funded Parental Leave and Sorry Business Leave.
- Candidate Referral Program.
- Discounted Gym Memberships and Corporate Health Insurance.
- Employee Assistance Program.
- Novated Leasing.
- Personal Development – expand your experience and knowledge with our in-house online learning platform.
- Engagement surveys – we listen to you, as a team member, and take action on the issues that matter to you.
- Diverse and inclusive workforce that reflects the diverse community in which we operate in.
Jobfit Health Group is part of Partnered Health. The group is made up of a number of established businesses that have been delivering health services to more than five million people over the last 25 years including Jobfit Health Group, Partnered Health Medical Centres, Fuel Your Life, Northcare Physio, Baseline Onsite, and New View Psychology. Together in Healthcare.
Aboriginal and Torres Strait Islander people are encouraged to apply.
Please note that only suitable candidates will be contacted.
Jobfit Health Group
Partnering with business for a healthy workforce
www.jobfit.com.au
Additional information
- Full-time opportunities - we are growing!
- Offering competitive rates - generous employee benefits
- Providing a high-quality experience for our clients
