Content System Specialist - Fixed Term Contract

Content Management Specialist

• Fixed Term Contract to Oct 2024
• Location Sydney, Melbourne or Brisbane

The Role

As a Content Management Specialist, you will be responsible for maintaining and performing digital content changes through our Adobe Experience Manager (AEM) platform. You will also drive improvements to internal systems and perform regular optimisation.

Your role will enable you to work closely alongside digital Product Owners and a group of in-house digital experts to embrace new technologies & deliver superior outcomes to customers and internal teams.   

Role Details

• Work across various Insurance product lines to manage and perform updates to our Suncorp Group websites
• Embrace new technologies to deliver outcomes
• Role can be based in Melbourne, Sydney or Brisbane
• Remuneration: FS4
• 12-month Contract/Secondment opportunity

Key Responsibilities

• Work with the Insurance Digital team and other digital and technology teams to optimise the Suncorp website for sales conversion & best customer experience
• Work with stakeholder & partner teams to support timely updates of existing & new content being delivered for the Suncorp website
• Provide advice on the most efficient delivery of website changes so that they are implemented in a cost effective and timely manner
• Share information regarding the status of website requests to ensure that stakeholders are well informed
• Work collaboratively with the members of the Suncorp content management community to share learnings and implement best practices in content management
• Show strong leadership and support to peers to manage workload, share thought leadership & focus on continuous improvement

Skills & Experience

• Experience or training on the Adobe Experience Manager platform

• Working knowledge or experience with Content Fragment (CF) & Experience Fragments (XF)
• Working knowledge or experience with Adobe Forms

• Experience with Adobe Photoshop and other Creative Cloud applications
• Experience working to deadlines in complex environments
• Adobe Certification desired
• Have a working knowledge of web technologies HTML, CSS and JavaScript
• Sound understanding of Search Engine Optimisation (SEO) and web best practices
• Have acute attention to detail and sound written and verbal communication skills
• Experience with QA of web experiences, and new software functionality is desirable
• Familiar with Agile methodologies and Lean principles will be highly regarded
• Experience with the Adobe Experience Cloud is desired.

About Us

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

Culture

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.  We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

• Money magazine’s Bank of the Year and Business Bank for the third consecutive year (2018-2021)
• Creating our Peace of Mind Package which provides immediate financial relief for customers (2020)
• Developing our Small Business COVID-19 Relief Package to support our insurance customers (2020)
• Member of the RE100 Global Corporate Renewable Energy Initiative (2020)
• Named an Inclusive Employer by the Diversity Council of Australia (2019-2020)
• Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)