AddressAt Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.
The communities we serve are at the heart of our operations.
Part of Downer Group, our Social Infrastructure and Citizen Services business unit delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand's essential public assets, facilities and community services. The communities we serve are at the heart of our operations. We run hospitals, manage client data centres, we take asset management risk, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces. Arguably no other business within Downer better embodies our purpose; to enable our communities to thrive.
Join us on the journey.
We currently have an opportunity for a Contract Support Administrator to join our team. This role will act as a first point of contact for key stakeholders and will facilitate information sharing and responses, this role is crucial in building and maintaining strong stakeholder engagement across the partnership and Bendigo Health.
What you'll do
The role has a broad remit, with key responsibilities outlined below:
- Serve as the primary contact and manage communications and follow-ups, coordinating responses and actions from relevant managers.
- Prepare, review, and manage documentation, reports, and daily functions.
- Assist the Quality and Risk Manager in managing customer satisfaction data and providing compliance analysis.
- Coordinate cross-stream projects, support senior managers with documentation review, while maintaining strong stakeholder engagement.
- Represent the company professionally, build strong customer relationships, and support continuous quality improvement initiatives, keeping updated with operational practices.
Qualifications for Internal Candidates
- Qualifications in business management or equivalent experience within support / coordination roles.
- Proven ability to develop and maintain strong client and stakeholder relationships at all levels.
- Excellent coordination skills and the ability to balance multiple priorities.
- Advanced planning, reporting, prioritizing, communication, and presentation skills, with a strong customer service focus.
- High attention to detail, teamwork and collaboration, fostering productive relationships, ensuring compliance, and promoting team well-being.
More than anything, you'll have a strong work ethic, a positive attitude, and a drive to provide high quality outcomes for the Social Infrastructure and Citizen Services business unit and our clients.
Why work for us?
Working for the Social Infrastructure and Citizen Services business unit, means every day you will be enabling our communities to thrive. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You'll also find a range of benefits available such as:
- Training and development to support your career.
- Internal career opportunities across the Downer Group business.
- Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.
- An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.
This exciting role offers you the opportunity to work in a dynamic environment with a highly successful organisation. If you are passionate about what you do and motivated to succeed, then apply now.
Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.
