COO (Chief Operating Officer)

The Company
This non-for-profit organisation is dedicated to facilitating connections for individuals to achieve the life they desire. Formerly recognised as a merger of regional entities, this organisation advocates for accessibility, inclusivity, and equal opportunities for those in the Deaf community. Functioning as a bilingual and bi-cultural entity, it places importance on both Auslan and spoken English, embracing the rich cultural heritage of the community it serves.
Role Overview
In the role of COO, you will hold a key position in influencing the strategic and operational direction of the organisation. Reporting directly to the CEO, you will be responsible for leading the Finance team with a focus on financial planning, risk management, and quality assurance. Your specialised knowledge will be instrumental in driving the organisation's growth and success in a dynamic and evolving business environment.
Key Responsibilities

• Lead the Finance, Quality & Risk functions to deliver effective financial reporting and commercial outcomes.
• Oversee management accounts, statutory accounting, tax, treasury, forecasting, budgeting, pricing, property management, grants administration, and partnership compliance.
• Identify growth opportunities and operationalise strategic plans for sustainable development.
• Deliver regular, accessible financial reporting to the Board, CEO, and organisational units.
• Contribute to the organisation's strategic objectives by advancing the strategic plan and aligning with the organization's vision.
• Provide leadership in financial operations, commercial activities, and risk management.
• Lead the organisation and your team to deliver on operational performance measures and work in partnership with the CEO and the Senior Leadership Team.
• Understand commercial and financial management in order to manage budgets, grants and contracts.

Job Specific Responsibilities

• Contribute to business growth strategy through data-driven analysis and operational metrics.
• Ensure sound financial systems with robust internal controls and compliance with legislative requirements.
• Lead the organisation with a customer and commercial mindset, focusing on revenue, profitability, and unit economics.
• Develop and update centralised real-time financial data to support operational scaling.
• Drive change, continuous improvement, and operational excellence.
• Coach and develop commercial acumen within the organisation.

Job Specific Capabilities

• Business Acumen
• Manage Risk
• Strategic
• Coaching & Development
• Lead Teams
• Direction & Focus
• Manage Change
• Be Commercially Focused

Knowledge, Skills & Experience
Essential

• Strong communication and relationship building skills
• Knowledge of financial accounting processes and systems
• Competent financial controller
• Cross-functional expertise in finance
• Experience in sourcing and presenting critical financial data
• Demonstrated commercial acumen
• Strategic financial modelling expertise
• Ability to operate strategically and problem-solve at operational levels

Desirable

• Auslan proficiency
• Executive experience in non-for-profit, NDIS, aged care, or similar
• Audit, Board, Risk Management, and financial compliance reporting experience
• CFO or Senior Management experience at a larger organisation

Education / Qualifications

• Bachelor of Accounting
• CPA

If you are interested in this role, please APPLY ONLINE with your current resume and cover letter. For specific enquiries, ideally after having submitted a resume, please contact Constance Hurley on 0420 401 664