AddressCoordinator IT Service Delivery
1x Permanent Full Time, 35 hours, 5 days per week
Salary: $122,460.62 - $134,185.51 + Super
Close Date: 5th June 2024
Liverpool is a vibrant city that lies in the heart of Greater Western Sydney. Working with Liverpool City Council offers a wealth of professional opportunities as we are on an exciting journey to become Sydney’s third CBD and one of the fastest growing regions over the next decade.
With the construction of Western Sydney Airport and the development of Liverpool`s city centre as an innovative health, education, and lifestyle precinct, there has never been a more exciting time to work in Liverpool City. Liverpool is experiencing significant growth from urban release development and from redevelopment in established areas as it continues to provide outstanding levels of service to its wonderfully diverse community.
ABOUT THE ROLE:
As a Coordinator ITService Delivery, you will coordinate and manage Council’s Information Technology (IT) Service Desk. As a subject matter expert for Council the role will provide advice, solutions, recommendations and guidance across customer experience, IT and related functions.
You will review and analyse performance measures, target objectives, business plans and KPIs to evaluate performance against benchmarks and to design, develop and implement ways to reduce costs, improve performance and to deliver high quality service across IT.
In this role, you will also manage staff performance and provide mentoring while encouraging staff to work in a collaborative, learning environment that promotes communication, transfer of knowledge and learning.
ABOUT YOU
The successful applicant will have:
· Minimum 7 years of industry experience gained by practical application.
· Relevant formal qualifications in information technology or suitable business orientated degree
· Driving License Class C
· Certifications in Microsoft technologies, ITIL or ITSM
· Proven experience in creating, documenting, communicating and achieving customer focused Service Level Agreements that meets both the customers’ expectations utilising available resources.
· Experience in creating and maintaining various technical and operational documents including policies, procedures, user guides, factsheets and documentation.
· Mentoring team members, creating a knowledge and learning environment and developing staff development programs geared toward service desk performance improvement.
· Proven experience in implementing incident and knowledge management systems resulting in identification and standardisation of processes improving Service Desk performance.
Proven experience working in a team-oriented, collaborative environment, with the ability to motivate and inspire others with exceptional customer service orientation.
BENEFITS OF WORKING WITH US
· Be rewarded with an attractive annual salary package (Salary will be dependent upon the relevant skills, experience, and competencies of the successful applicant.)
· Flexible working arrangements, including working from home and various council offices.
· Ability to accrue up to 2 days of flexitime leave per month, which equates to up to 24 days per year (Note: this is in addition to 4 weeks of annual leave per year).
· Free parking is available nearby, with subsidised parking also on offer.
· Access to a Fitness Passport membership
· Internal professional Learning and Development
For further information about the position please contact Samata Billa, Talent Acquisition Partner at ******@liverpool.nsw.gov.au
At LCC we know that our people are our most valuable investment. They are the creative drive behind Councils major projects, their skills and knowledge contribute to council short- and long-term objectives.
How to Apply: Please click the 'Apply' button above. Applicants must submit a covering letter, current resume and response to the selection/essential criteria questions which will be shown once you commence your application.
Click here for a copy of the position description
Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential.
To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident.
We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including First nation people, people with disability, LGBTIQ and culturally diverse communities to join Council.
Council will provide reasonable adjustments for individuals with a disability throughout the recruitment process.
