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Form of workWe're seeking a passionate and experienced Help Desk Manager to join our dynamic team. You'll play a pivotal role in ensuring the seamless operation of our entire IT infrastructure, from network management and user support to service delivery and strategic planning.
About the role
You will be responsible for leading the IT Service Desk team, problem management, working with vendors, and effectively managing and prioritising tickets to ensure SLAs are met. This role is also responsible for the effective management of the performance of team members and identifying process improvements and efficiencies to achieve optimum outcomes.
The role is also accountable for ensuring the service management and delivery functions operate effectively and efficiently across the IT Team and for managing initiatives to ensure service delivery of the Technology Services functions and processes.
About you
- Extensive experience in managing a busy service/help desk as well as previous leadership experience is a must
- Experience managing IT vendors and problem management
- Excellent communication, problem-solving, and analytical skills.
- Ability to work independently and as part of a team.
- A passion for technology and a commitment to continuous learning.
Why you’ll love us
- Make a real impact: Contribute to the success of a company with a mission you care about.
- Challenge yourself: Grow your skills and tackle exciting projects in a fast-paced environment.
- Work with the best: Learn from and collaborate with talented and passionate colleagues.
- Be heard: Have your voice valued and contribute your ideas in a supportive environment.
If you're ready to take your IT career to the next level and make a real impact, we want to hear from you!
Police Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status. This role is open to Australian and New Zealand Citizens and permanent residents only.
