Coordinator, Student Support Specialists ( 2 Positions Available)

• Provide high-quality customer service while managing staff allocations and fostering growth opportunities.
• Utilise your initiative and coaching abilities to drive service delivery excellence and contribute to business practice innovation.
• Brilliant benefits!

About the Role
Are you ready to take charge and lead a dynamic team to success? We have two exciting opportunities for individuals with exceptional organisational, attention to detail, and communication skills to join our team. As one of our Coordinators, you'll oversee the daily operations of a diverse team working across multiple student administration areas. Your role will involve ensuring smooth operations for our Student Support Specialists team while also contributing to supporting various student administration teams through new tasks. Your experiences will help shape continuous improvement projects aimed at enhancing the student experience and fostering collaboration among teams.
Your responsibilities will include:

• Leading and motivating a team through regular feedback, personal development, upskilling, and individual development plans.
• Managing a routine Quality Assurance schedule and one-on-one coaching sessions with staff to assess performance, aid goal achievement, ensure ample support, and explore professional growth opportunities.
• Managing staff allocations, daily task coordination, and supporting the Team Leader in sourcing work from other teams to maintain sustainable workloads and foster professional development opportunities for staff.

Who we are looking for
Are you passionate about providing high-quality customer service and thriving in fast-paced environments? If so, we want you on our team! We're seeking individuals with a proven dedication to quality customer service and the ability to handle pressure with ease. Excellent communication skills are a must, both written and verbal, as you'll be establishing strong relationships within a wide network. Your organisational prowess and attention to detail will be put to good use, as you'll manage workforces and prioritise activities effectively to meet business needs.
You will also have:

• Tertiary qualification and/or equivalent mix of education and relevant experience.
• Experience in leading, coaching and developing a team in a dynamic service delivery environment, including providing individual performance feedback and development opportunities
• Demonstrated initiative and the ability to contribute to rethinking business practice in order to improve service delivery outcomes and enhance the student experience
• Sound computer literacy skills, and the ability to adapt quickly to new technologies and systems.

For further information regarding responsibilities and requirements please refer to the attached PD.
To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team - Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out page!
The University of Melbourne
We're tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via and stay connected with our stories and people on .
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at , with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -
Join Us!
If you feel this role is right for you, please apply with the following documents:

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.
If you have any questions regarding the recruitment process, please feel free to contact Maddison Ryan via email at , ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
Advertised: 05 Mar 2024 12:05 AM AUS Eastern Daylight Time
Applications close: 19 Mar 2024 11:55 PM AUS Eastern Daylight Time