AddressLove travel, airlines and Ticketing? We are on the search for our newest member to join our Flight Desk Family/
ABOUT US
APT Travel Group - We are a world leading travel company, passionate about helping travellers explore cultures, experience places and connect with others, to live an enriched life.
THE ROLE
Based in our Cheltenham office in Melbourne, you will work within a highly engaged and social team. Given you already know the difference between LHR and LGW the following attributes will also assist you in coming to work at APT. Responsibilities include: ticketing, managing queues, supporting flight analysts and customer sales teams to ensure seamless booking experiences for clients.
- Airline ticketing for Domestic and International airlines
- Liaising with airlines
- Maintenance of airline queues
- Processing & actioning airline refunds and reissues
- Assisting with booking queries
- Group ticketing
- Staff travel
- Dealing with Yield requests for passenger relocations
- Working to tight deadlines
Competencies Required
- Experience in ticketing and fares is a must
- Competence using of Sabre
- Fares and Ticketing 1 & 2 accreditation
- Positive and enthusiastic approach
- Good time management skills and the ability to work productively in a fast paced environment
- Exceptional customer service skills
- Excellent communication skills both written and verbal
- High attention to detail
- A willingness to work autonomously and part of a team
- Personal travel experience would be held in high regard
OUR VALUES
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- Better together - We are better when we connect and collaborate, valuing all opinions
- For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all
WHAT WE OFFER
- Being a travel company, you get to experience our premium products with familiarisation trips
- Flexible workplace culture with hybrid working model
- 4 weeks’ annual leave per year plus a bonus week if requirements are met
- Chance to give back via our workplace giving initiatives through our One Tomorrow Foundation
- Access to our Wellbeing program Learning & development opportunities
- Family and friends discounted travel
- Highly engaged team and great company culture
- Onsite parking, close to public transports, shops, cafes and Southland
APPLY TODAY
Please send your resume and cover letter by clicking on the apply button.
