AddressAs a Concession Manager, you will be responsible for delivering the concession stores financial targets and company key performance indicators, focusing heavily on creating a warm and genuine customer service experience. This role will also build a team that is empowered to exceed.
Key responsibilities
- Drive a customer centric culture, creating a warm and meaningful instore experience
- To drive sales, profit and productivity, by ensuring the achievement of all key performance indicators as set by the business
- Ensure the team have an understanding of all business objectives, with a clear focus on commercial acumen
- Inspire and empower your team through collaborative leadership, training and development
- Work collaboratively with other Concession, Floor Managers and Cluster Managers
- Embody our key cultural values of;
Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality
Attributes you possess
- A passion for the retail industry, exceptional service and a strong sense of personal style and presentation
- Proven experience in managing a fast paced retail, hospitality or similar business
- Ability to manage budgets, interpreting financial reports and generating efficient rosters
- Experience managing the performance, productivity, training and development of a large team
- Operational excellence, experience with stock control and visual merchandising
- Ability to build strong relationships with stakeholders across the business
Why work for us
- A competitive remuneration package, including incentives
- Seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Politix, Witchery and Mimco products. Further offers and discounts available at David Jones
- Excellent career progression involving regular training and on the job development
- A genuine, open and high performing culture
- Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships
About Country Road
Country Road inspires modern Australian living every day. An icon since 1974, the brand is famous for its effortless style and quality designs that are made to last.
Recognised as a leading responsible retailer, Country Road is proud to support local partnerships with Australian farmers, manufacturers, and First Nations communities.
The brand is renowned for championing industry-leading initiatives and was the first Australian fashion retailer to partner with Oritain to scientifically verify fibre origin, the Green Building Council to target best practice store design and the Good Cashmere Standard® by AbTF to support responsible cashmere production.
Country Road is committed to embedding sustainability into its business by improving traceability through its supply chain, working with suppliers that uphold high environmental standards and maintaining responsible sourcing strategies for key raw materials.
From its products to its partnerships and stores, the brand looks to drive positive change so you can feel proud of every Country Road purchase you take home.
About Trenery
Trenery is designed for women and men who appreciate the beauty of simple, sophisticated collections that are modern in approach and timeless in style. Designed in Melbourne, Trenery pieces are true staples in any wardrobe—grounded in considered design, traditional craftsmanship, and premium fabrications sourced from around the world.
Trenery is part of Country Road Group, a design-led portfolio of premium brands providing everything needed for a modern lifestyle.
Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
Country Road Group prefers to manage all sourcing directly, please submit your applications to this role if you are interested. Please note introductions via agency will not be accepted.
