AddressSafe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, Crisis Response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.
Our vision is safety, support and respect for all victim-survivors of
omestic and family violence.
Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.
Main Accountabilities
- Ensure provision of overnight support to adult and child victim survivors accommodated by safe steps in Supported Accommodation, delivering against set KPIs and the number of service hours required to provide adequate support.
- Manage and/or complete handover tasks provided by the Team, ensuring smooth and safe service delivery for adult and child victim survivors accommodated in the residential service.
Team Support
- Participate in team activities, attend staff meetings when scheduled, and demonstrate a supportive approach to colleagues which contributes to the overall team effectiveness.
- Actively participate in both group reflective practice and individual supervision.
Professional Development and Continuous Improvement
- Maintain and develop theoretical knowledge and practice wisdom in (family/domestic violence, intersectionality and working with trauma) and meet core values and behaviours of Safe Steps.
- Demonstrate a commitment to reflective practice, professional debriefing and supervision.
Occupational Health and Safety
- Meet Occupational Health & Safety obligations in line with Safe Steps Policy and Procedures as well as relevant legislation.
Other
- Support other teams including the Intake and Assessment function, court or Residential Services, by responding to incoming calls from clients when required/demand peaks.
- Perform other duties consistent with the position where required and/or requested by management from time to time.
- Complete mandatory and other training as required.
- Adhere to all organisational policies and procedures, including all workplace health and safety measures.
Team Support
- Participate in team activities, attend staff meetings when scheduled, and demonstrate a supportive approach to colleagues which contributes to the overall team effectiveness.
Key Selection Criteria
- Minimum Diploma in Community Services or equivalent.
- Demonstrated experience providing face to face client support or working with those who have been impacted by domestic, family and sexual violence.
- Demonstrated knowledge of the effects of family violence on victim survivors.
- Understanding of the specialist family violence sector in Victoria .
- Understanding of contemporary family violence practice including the gendered nature of violence, social justice principles, crisis intervention and working with trauma.
- Demonstrated ability to work in a challenging and demanding environment, including working within agreed timeline parameters,
- Well-developed oral and written communication skills including ability to communicate effectively with a diverse range of cultural and social groups.
- Ability to remain calm under pressure, with a flexible and positive approach.
- High level of resilience and self-care practices in place.
- Willingness to commit to the living expression of Safe Steps values; integrity, diversity and empowerment.
- Excellent communication, interpersonal and negotiation skills
Other relevant information
- Commitment to a 24/7 service with flexibility to undertake or backfill a variety of shifts times including weekends and public holidays
- Willingness to undertake further training and development
IMPORTANT INFORMATION
- This role is exempt from the provision of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from people who identify as women (Exemption H135/2022).
- Safe Steps is a child safe organisation and is committed to ensuring the safety and wellbeing of all children, at all times. All Safe Steps services, programs and practices are in compliance with Victoria’s Child Safe Standards.
- Safe Steps recognises that risk management, and the sound and effective implementation of a risk management strategy with associated tools and plans, is a key process in a best practice framework at all levels of the organisation. We are committed to the implementation and maintenance of a formal risk management system in order to provide a sound quality and governance framework that aligns with the Australian Standard for Risk Management (AS/NZS ISO 31000:2018) and ensures there are linkages between risk management and decision making, there is clearly articulated accountability, and there is mandate and commitment from all key staff in the organisation.
- Safe Steps is committed to the principles of continuous quality improvement (CQI) in all aspects of its operations, service delivery and governance. We place the highest priority on the safety and wellbeing of those we support and provide services to.
- All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.
- Where background checks are not to the satisfaction of Safe Steps in its absolute discretion, the offer of employment may be retracted or terminated.
- If you are offered employment with Safe Steps and are not currently an existing employee, you will be required to disclose full details of any pre-existing injuries or illness that may be affected by the work and/or undergo a health assessment. The disclosure/health assessment is conducted to ensure you have the health and mental capacity to meet the requirements of the position and to identify any adjustments that may need to be made in the workplace. Failing to notify or hiding a pre-existing injury or illness which might be affected by the nature of the proposed employment, could result in that injury or illness being ineligible for future compensation claims.
DIVERSITY, EQUITY AND INCLUSION
We are committed to ensuring diversity, inclusion and equity are embedded throughout our organisation for the benefit of all our clients and our staff. We believe our people are our greatest asset and by supporting and incorporating their diverse talents, knowledge, perspectives and experiences, we can strengthen our relationships with the communities we work with.
Our focus is on eliminating discrimination in the services we deliver and the workplace we provide. Being a diverse and inclusive organisation that supports and enables equity, goes to the heart of our work and supports our strategic intent – “Building an organisation and culture that is supportive, responsive and sustainable”.
INTERESTED? APPLY TODAY!
If this sounds like the role for you then click on the 'Apply Now' button
Please ensure that you:
- Submit your resume and cover letter.
- Complete all application questions.
