CRM Administrator

The ALP National Secretariat is seeking applicants for the role of CRM Administrator.

Position overview

The CRM Administrator supports the Australian Labor Party to achieve its campaign objectives, with a focus on Labor’s Customer Relationship Management (CRM) database and connected platforms.

The role drives CRM best practice through the provision of training and documentation, the development of new practices, and ensures that support processes are sufficient to meet users’ needs.  In addition, this role increases ALP capacity through the development of automations, workflow efficiencies, and the adoption of new campaign technologies.

Responsibilities of the CRM Administrator

• Lead the use and adoption of Labor’s CRM software;
• Manage CRM user support services and promote the use of campaign platforms;
• Maintain documentation and learning materials to support users of varying skill levels and proficiencies;
• Expand the CRM training program for new and existing users;
• Liaise with internal and external stakeholders to develop best practices and new processes, including automation processes and other workflow efficiencies;
• Administer the CRM and connected systems, liaising with State Branch administrators.
• Perform regular and ad hoc analysis in Microsoft SQL Server;
• Ensure the accuracy and completeness of data;
• Liaise with software providers to monitor cybersecurity settings.

Please refer to the attached position description for a full description of duties.

About you

Essential skills

• Experience working with Customer Relationship Management (CRM) software;
• Microsoft SQL;
• Microsoft Excel;
• Well-developed written and verbal communication skills;
• Familiarity with cybersecurity concepts;
• Experience providing training and support to software users;
• Creative problem solving;
• Ability to work autonomously or under limited direction and occasionally to compressed timeframes;
• Commitment to the values of the ALP.

Desirable skills

This unique role will benefit from your unique experience in one or more of the following:

• Excellent customer service and/or technical support experience;
• A background in Labor campaigning or using a CRM for marketing or promotions;
• Experience using customer communication platforms (email, SMS);
• Experience working with large datasets;
• A demonstrated interest in coding (beginner-level R or Python would be beneficial but is not required);
• Familiarity with customising online products (HTML, CSS, JavaScript or similar);
• Experience delivering technical training to non-technical software users.

About the role

This is a full-time fixed-term appointment based in Canberra, but options to be based in Sydney or Melbourne will be considered for the right applicant.  Relocation assistance may be available to assist with interstate relocation to Canberra.

Expected salary range is up to $83,000 annually.

The ALP is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander people.

How to apply

Applications close COB Wednesday, 27 March 2024.  To apply, please submit your CV and a cover letter (not exceeding 2 pages) via email to Paul Erickson, National Secretary.

Email: ****@australianlabor.org.au