Cross-Dock Operations Manager | Orchard Hills NSW

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

YOUR ROLE

Based from our Orchard Hills campus, the Cross-Dock Operations Manager leads a team of cross-dock supervisors and operators, and is accountable for key performance indicators related to on-time dispatch, labour utilisation, cost management, and safety. The role ensures compliance with industry regulations, safety protocols, and CoR legislation. You’ll foster strong collaboration with internal stakeholders and as a focal point of contact for key accounts, as well as supporting and driving continuous improvement initiatives.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Ensure compliance with industry regulations, safety protocols, and Chain of Responsibility (CoR) legislation, maintaining a strong focus on safety throughout all operations. Conduct regular audits and assessments to identify and address safety and compliance issues
• Accountable for key performance indicators (KPIs) to measure the performance of linehaul on-time dispatch, labour utilisation and associated costs, safety, etc. Analyse data to identify trends, address challenges, and implement strategies to enhance operational effectiveness and cost-efficiency
• Full accountability for cross-dock cost management
• Address operational challenges promptly, resolving conflicts, and mitigating issues that may arise within the transport process
• Lead a team of cross-dock supervisors and operators, ensuring adherence to company policies and performance standards. Provide guidance, training, and support to optimise individual performance and efficiency
• Foster effective communication and collaboration between own team and others (fleet controllers, linehaul team, warehouse, and customer service), to ensure seamless cross-dock operations
• Drive continuous improvement initiatives within team, identifying areas for enhancement and implementing best practices. Partner with CEVA Business Process Excellence teams to implement and utilise continuous improvement tools (e.g. KAIZEN).

WHAT ARE WE LOOKING FOR? 

Our ideal candidate has extensive experience in transport operations, including at a supervisory / management level, as well as:
 

• Applied knowledge / understanding of transport regulations and compliance standards in Australia
• Budgeting and cost management skills / experience
• Intermediate ability in MS Office (esp. Excel) and capable of adapting to new systems / technology
• Sound analytical, communication, presentation, influencing and stakeholder management skills
• Experience with reading, understanding and interpreting enterprise agreements and supporting ER/IR matters.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER? 

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

CEVA Logistics' Diversity Statement:

As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.