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SalarySuncorp Group are looking for the best-in-class Customer Assist Consultant to join their team. This is an exciting permanent full-time role based in Brisbane.
As a Customer Assist Consultant, you will be providing customers with genuine assistance through periods of agreed financial hardship onto managing the assistance until the agreement has finished in accordance with business policy.
What you'll do
- Assist customers with their hardship enquiry by assessing applications and making recommendations
- Determine the most appropriate course of action to provide a genuine assessment to assist Suncorp Customers experiencing periods of financial hardship
- Completion of summary Loan File checks, if applicable, to review initial customer lending
- Provide empathy to customers and direct to appropriate counselling services where necessary
- Provide guidance and information to customers where a Hardship Notice is evidenced
- Maintain relationship and regular contact with allocated customers until such time that their financial difficulties have remedied, or other alternatives have been sought
- A permanent full-time role across Monday to Friday
- Hybrid working - This role offers the flexibility to work both at home and in the office
- A competitive remuneration package
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
- Find our full list of employee benefits here -
- Previous experience in a similar role desirable
- Understanding of the legal and regulatory framework in which team must operate is desired
- Banking or lending experience desired
- Excellent communication skills both verbal and written
- Ability to negotiate or mediate - able to handle difficult emotive recovery situations in a caring assertive manner
- Ability to critically assess data, subjective material and other inputs to make objective judgements
For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we've made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves.
With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We're excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
If this opportunity sounds like the challenge, you have been looking for, please apply online today. For further information regarding this position, please contact our resourcing partner Hays Talent Solutions on 02 8226 9659.
At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved, and respected for their perspectives and contribution.
The health and safety of our people, customers and communities is our number one priority. This means that we require all of our new employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances.
