Address
Form of workYou will be joining one of our Multi-Channel Branches at Bourke!
As a part of the team at one of our new Multi-Channel Branches, you will utilise a customer centric approach to interact, resolve customer enquires/complaints in person, via telephone or digitally in the afternoon from 2.00pm (in a contact centre environment).
Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster
34 hours per week:
Monday - Friday: 9.30am - 5.00pm
Must be able to travel to at a minimum to Brewarrina when absences occur
Do work that matters
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.
What will you do?
As part of our branch-based customer service team, you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.
Day to day you will:
Build a personal connection with customers through meaningful conversations
Work with customers to help them use our in-branch technology and digital banking options
Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
Complete Financial Health Checks to
assess customers’ financial needs and identify any changes
Perform interviews and process applications for personal loans, credit cards and associated products
Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
Engage with customers by participating in community events and fundraising activities
Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement
No banking experience required - full training is provided!
To be successful you will be:
Passionate about solving customer problems (e.g. from within retail or hospitality)
Able to have great conversations, with the confidence to ask challenging questions
Empathetic to your customers' specific circumstances
Someone who makes things happen - always looking for a better, easier or simpler way!
Driven and goal oriented, with the ability to accept feedback for your development
Open to learning new things, including being proficient with technology, whether it's for your own development or to assist customers
A master of multi-tasking and a strong team player
If this role matches your experience and career goals, apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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