Address
Form of workYou are a passionate customer service professional
We are enhancing the financial wellbeing for our customers
Together we are delivering outstanding customer experiences
Please note this is a Part Time 12 month contract opportunity. Please ensure you are available for the following roster before applying:
Monday 9.00am - 1:15pm
Wednesday & Thursday 9:30 - 3pm
Friday 9:30 - 1:15pm
No two days are ever the same in our branch-based customer service roles; you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
You will be joining one of our Multi-Channel Branches!
What is a Multi-Channel Branch?
Between 9:30am-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
More specifically, you will:
Assist customers with general banking transactions, answering questions and queries
Build a personal connection with customers through meaningful conversations face to face and through our direct channels
Work with customers to use our in-branch technology and digital banking options
Complete Financial Health Checks to assess customers’ financial needs
Process applications for personal loans, credit cards and associated products
Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
Be provided with continuous training and development to support your career aspirations
We’re interested in hearing from people who have:
A passion for delivering outstanding customer service with every interaction
The ability to have great conversations and confidence to ask challenging questions
Problem solving attitude and curiosity in finding the right solutions
Willingness to be flexible with work hours
An open approach to learning new things and goal oriented
An ability to work collaboratively as a team to deliver a seamless customer experience
Don't wait, apply today!
What’s Next: As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within 48 hours of applying.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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