AddressAbout Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Short Description
Infosys is seeking a Senior Manager -Client Services to grow our business within accounts in the Digital Media and Broadcasting industry sector. The Senior Manager is accountable for all aspects of client relationships. The Senior Manager leads the effort to acquire new logos, prepare and execution of the Account plan, review the Sales plan/pipelines, and support and review proposal preparation and outcomes The Senior Manager will be engaging with senior stakeholders including CXO's for acquiring new logos and managing accounts.
Location: Sydney/Melbourne
Qualifications
- Demonstrated experience in Senior-level client-facing roles or account management leadership roles
- Experienced in the Digital Media and Broadcasting industry sector and new logo acquisition.
- Experienced in managing a business portfolio of $25 Mn+
- End-to-end multiple account ownership including account forecasting, budgeting, operations, and overall P&L
- Strong Client Relationship Management skills; engagement with Client General Managers and CXOs
- Deep experience in client engagement in a Global delivery model and driving solutions and financial decisions with offshore teams.
- Strong background in commercial negotiations
Job Responsibility
- Drives acquisition of new logos with Infosys services
- Identifies and drives large opportunities for new business
- Managing accounts in the Digital Media and Broadcasting Industry Sector
- Establishes partnerships to support client needs
- Engages the relevant internal Infosys teams and service lines team for developing solutions.
- Be the escalation point and if needed also directly handle risks and issues related to the accounts
Required skills
- Strong sales/relationship management/account management experience
- Track record of interacting and building relationships with Head-offs/Directors/CXO level client contacts in the Digital Media and Broadcasting sector
- Significant business development, program management/consulting experience
- Strong Global Delivery Model experience
- Have the ability to position industry insights as they pertain to client needs & requirements
- Deeply understand their clients' business challenges, and provide thought leadership in addressing these issues
- Experience in Technology Consulting for clients
- Hands-on experience with proposal creation and leading proposal presentations
- Strong leadership, interpersonal, communication, and presentation skills
- Wide variety of IT and business consulting engagement experience
- Commercially savvy/understand contracts, MSA , Multiple pricing models
- Knowledge of industry specific go-to-market solutions
- Experience managing large multi-location consulting engagement teams
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
