Address
Form of workCould this be one of those rare moments to do the best work of your career?
The Lottery Corporation is Australia’s largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.
While we’re a new company, we’re an experienced team. For more than a century, we’ve been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community.
Join the winning team today!
What you’ll do
- Ensure the highest quality customer service is provided through effective people and operational leadership
- Develop solutions to meet the needs of our customers through processes, systems, and team capability
- Deliver sustained and effective employee engagement strategies to drive engagement and employee satisfaction
- Identify and address systemic issues and training gaps
- Manage the day-to-day workflow and resources of the team
- Mentor and develop our people through regular feedback and coaching
- Manage metrics and ensure customer satisfaction, with all processes related to the Contact Centre
- Advocate for meaningful change and ensure its successful implementation
- Identify and implement processes and work practices that will improve operational effectiveness, customer experience and service outcomes
- Deliver quality outcomes
- Drive team performance and KPI’s
- Drive activity and performance to empower team performance
What you’ll bring
- Confidence and ability to engage with Senior level internal stakeholders
- Contact centre/customer care experience
- Ability to lead, coach and develop team members
- Ability to interpret and analyse performance data
- Experience in efficiency improvement
What you’ll get
Not only will you receive an awesome candidate experience from our caring Talent team, the benefits of working with us are pretty good too!
The list is extensive but here are a few:
- The Contact Centre has a hybrid model of working from both in the office and at home
- A multitude of leave types such cultural leave, volunteer leave and 18 weeks’ parental leave for all new parents, regardless of gender
- We’re committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Statement of Support
- We offer a comprehensive (and free) health and wellbeing app called The Arena to support you and your family’s mental and physical health
- We’re committed to your learning and development with a dedicated platform with helpful resources from leadership to technology to upskill and cross train
About The Lottery Corporation
The Lottery Corporation Limited (ASX: TLC) is Australia’s leading lottery company with licences and approvals to operate in each Australian state and territory, except Western Australia.
Best known for The Lott and Keno, we’re proudly one of the highest-performing lottery businesses in the world.
For more than a century, we’ve been supporting Australian communities through lottery taxes, donations, and partnerships. We play our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners, and our community.
