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SalaryCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.
YOUR ROLE
Based from our offices at Cranbourne West VIC, the Customer & Commercial Analyst for one of our key automotive customers will oversee and manage our billing process, claims analysis, and issue coordination. This pivotal role involves ensuring accuracy in billing, maintaining robust KPI dashboards, and handling dealer claims.
WHAT ARE YOU GOING TO DO?
Specifically, you will:
- Manage and coordinate billing processes across sites, ensuring accuracy in contract rate card adherence, supporting information consistency, and obtaining necessary approvals
- Update and maintain KPI dashboards, providing up-to-date commentary sourced from the operations team
- Oversee CEVA DCAPs system for dealer claims, including setup, validation, assessment, and credit processing. Conduct claims analytics for insights
- Act as the initial point of contact for dealer issues, triaging and tracking them toward resolution. Manage the internal issue register between CEVA and the customer head office.
Our ideal candidate has:
- Proven experience in billing, claims management, or commercial analysis within a logistics or related industry
- Strong analytical skills with the ability to extract insights from operational data
- Proficiency in Microsoft Office Suite, particularly Excel
- Excellent communication and stakeholder management skills
- Ability to manage multiple tasks efficiently and prioritise workload effectively.
WHAT DO WE HAVE TO OFFER?
In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.
- Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
- Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
- Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.
- Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.
As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.
