Address
Form of workAt Airnorth we are more than just a business, we’re also part of the social and economic fabric of Northern Australia, and vital to many of our clients. The symbiotic relationship between our people, our clients and the communities makes us truly different. Airnorth has been mastering Australia’s northern skies for over 40 years. Remaining true to our Territory roots, our headquarters lies in Darwin, complimented by a newly acquired Perth base employing over 225 staff across administration and operations. At Airnorth, we are a family, we care for our employees and offer a flexible workplace that provides an achievable work-life balance.
Airnorth has an exciting opportunity for aCustomer Contact Consultant to join our team on an 8-month maternity leave position.
Reporting to the Reservations Supervisor, you will be responsible for arranging reservations and bookings for our valued customers whilst maintaining a high level of excellent customer service.
RESPONSIILITIES:
- Processing bookings and issuing tickets to meet our customers’ requests including our corporate clients;
- Providing accurate information on all aspects of reservations to Travel Agents and other industry partners;
- Answering queries and processing bookings generated via our website;
- Ensuring reservations-related paperwork and queues are actioned accordingly;
- Processing of pre-paid excess baggage;
- Ensuring passengers are aware of schedule changes and delays.
SKILLS & EXPERIENCE:
- Excellent time management and communication skills
- High level of customer service delivery
- Data entry experience
- Willingness to work within a team environment
- Enthusiasm and confidence
- Experience with Amadeus, fares and ticketing or previous positions within the travel industry will be highly regarded.
LIFE AT AIRNORTH:
At Airnorth, we are a family, we care for our employees and offer a flexible workplace. Our core values are Safety, Integrity, Passion, Teamwork, and Progress.
Airnorth also offers a range of employee benefits including discounts on domestic and international travel, cruise line discounts, health insurance, gym memberships and an employee assistance program.
The position will commence on 8th April and end of 5th December 2024. The engagement to perform work is temporary and candidates applying should be aware of Division 5 Section 84 of the Fair Work Act 2009.
To apply for this position, you must have the legal right to live and work in Australia, as shortlisting will commence immediately, we reserve the right to close this position earlier than stated.
