Customer Engagement Representative - Pensions Team

CSC is the trusted Superannuation fund for current and former Australian Government and Australian Government Defence Force employees serving our customers with our proud history for 100 years.
CSC is a superannuation fund with approximately $60 billion in funds under management.
CSC is a progressive future focused employer with a drive to make a difference in the retirement outcomes for our customers.
Our purpose is to build, support and protect better retirement outcomes for all our customers. Our mission is to be the trusted and valued partner who achieves long-term investment objectives, guides informed retirement decisions, and gives our customers peace of mind that their futures are in safe hands.
The drive to make a difference.
Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.
Job Description
Your new role
We're looking for people who have a real drive to make a difference-for our customers, for each other, and for CSC.
As an experienced Customer Engagement Representative (Pensions Team) you will work confidently and independently responding to a high volume of calls and emails, supporting our valued customers end-to-end, providing assisting and education regarding general to more complex superannuation, pension and insurance queries.
You are a resilient, professional high performing team members, who have CSC's members at the heart of everything they do. You have an appetite to learn about CSC's products and work proactively in your team.
The key to success is that you consistently provide outstanding customer service when interacting with CSC's highly valued customers, listening actively and handling their needs with urgency and care. As the central point of contact customers your engagement and desire to help people is essential.

• Start: Our scheduled start dates will be 4 March 2024
• Training: To be successful in the role, training will need your full time commitment and attendance is crucial to your learning and success. CSC requires your commitment of up to 2 - 3 weeks of training. Training will be on site and you will be required to attend in the office until you are proficient in the role and hybrid working arrangements can be discussed with your team leader.
• Location: Canberra city (7 London cct)
• Contracts: 6 month full time, up to 38hrs per week - views to extend beyond 6 months

Desired Skills and Experience
What you'll need to excel

• Available to work rosters from Monday to Friday between 8am - 5:15pm
• 1-2yrs experience working in similar position and in busy, fast paced call centre or contact centre environments highly regarded
• Ability to connect and support our customers with a professional and empathetic phone manner
• Professionalism, customer focus and ability to contribute to a positive business culture
• Highly developed multi-tasking, organisation and customer service skills to capture data as you speak with your customer over the telephone
• Excellent administration skills, including written and researching skills to seek responses when on the telephone with your customer
• Highly developed communication skills, with the ability to hold customer centre conversations and build rapport
• Ability to learn quickly on new systems while processing new information and retaining key information
• Be passionate about customer service and have a natural desire to help others

What you'll get in return
Opportunities to gain the skills, experience, and development you need to enjoy a fulfilling career.
You will have engaging and meaningful work in an environment where you have the opportunity to contribute to our Customers retirement journey and make a difference every day to the lives of others. You will have access to work from our contemporary, collaborative and sustainable workspace in Canberra.

• Hourly rate contract position (38 hours per week)
• Training, development and career opportunities
• Opportunity to contribute to drive customer satisfaction while supporting your team

Be Super appreciated

• Access to flexible working arrangement
• Learn from experienced professionals
• Great people to work with
• Work that makes a real difference to our members' lives
• investment in your learning and development

How do I apply?
To apply for this opportunity please include your current resume.
For questions or more information about this opportunity please reach out to the recruitment team via email