AddressCustomer Experience Agent
Are you our next Customer Experience superstar?
Maitland City Council are seeking experienced Customer Experience Agents to join our team on a temporary basis.
- 1 x temporary 12-month full time
- 1 x temporary 6-month full time
Both positions are available on a full-time basis however, part time options will be considered for the right candidate/s.
About the Opportunity
As one of Council's Customer Experience Agents, you will deliver an effective and efficient Customer Experience to a range of internal and external stakeholders. Working in a fast-paced environment, our Customer Experience Agents are experts in Council's diverse services and functions and are the first point of contact for customers across digital channels, telephone, and face to face. In addition to providing timely and accurate information to customers, our Customer Experience Agents undertake daily administration and financial duties. Recognising the importance of exceptional Customer Experience, our Agents approach all customer enquiries with resourcefulness, empathy, proficiency, and a commitment to making things easy for all stakeholders.
The role operates on a rotating roster between Monday-Friday across a span of hours between 8am-6pm.
About You
We are seeking applications from experienced Customer Experience Agents that are 100% customer orientated, passionate, positive, and have a commitment to continuous improvement and customer satisfaction.
To be successful in this role, you will possess a relevant Certificate IV qualification or an equivalent combination of relevant contemporary experience. Your superior communication skills and show initiative will ensure you are confident delivering customer service across a range of platforms. Experience using an automated telephone platform to handle a high volume of customer enquires is essential.
You will have the demonstrated ability to be open minded, solutions focused and be highly resilient in dealing with challenging conversations and behaviours. Most importantly, your effective time management, refined attention to detail and solutions focused attitude will mean you hit the ground running as a Customer Experience superstar.
Benefits
Working full time, 35 hours per week, the salary range is from $68,669 - $83,502 per annum based on demonstrated competencies + super (pro rata for part time/under 12-month arrangements).
Council also offers a range of other benefits for its employees, including:
- Flexible work options
- Ongoing training and development
- Fitness Passport
- Free parking
To Apply: To apply for this opportunity, please click 'Apply Now' and submit your resume and cover letter.
Applications Close: Sunday, 23 June 2024
Only candidates with current Australian work rights (Australian citizens, permanent residents, NZ citizens with a current passport, valid work visa) will be considered.
Questions?
Should you have any questions after reading the role charter, please contact Bridget Wilks, Coordinator Customer Experience, on 02 4939 1***.
What happens next?
Once applications close, we will review all candidates' details against the role requirements and will be back in touch with you to advise the status of your application.
Diversity, Equity, and Inclusion
Maitland City Council provides a workplace that is inclusive and supportive and is reflective of the diverse community we serve. We support equal opportunities for all employees, and encourage applications from people from all cultures, nationalities, and abilities. We believe all employees have the right to feel valued, respected, and heard. If you have any special considerations or accessibility requirements, please let us know in the recruitment process how we are able to meet your needs.
Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, employment history checks (past 5 years), psychometric testing or a criminal history check. For more information about the recruitment process, visit our website and search 'work with us'.
