Customer Experience Associate

Your role encompasses delivering exceptional service in reception, event management, and workplace services to uphold BHP and Cushman & Wakefield's standards.

Key Responsibilities:

• Provide professional reception and concierge services, including greeting visitors, managing access passes, and maintaining front-of-house areas.
• Handle inquiries via phone and email promptly, maintaining excellent customer relationships.
• Assist with workplace-related tasks such as locker management, event coordination, and mail distribution.
• Support clients with meeting room bookings, AV setup, and event logistics as needed.

Key Relationships:

• Liaise with site occupants, suppliers, building management, and internal teams to ensure service excellence.
• Collaborate with senior operations leads, facilities teams, and regional support staff.

Qualifications & Skills:

• High School diploma or equivalent required; professional qualifications in Facilities or Hospitality a plus.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and basic computer knowledge.
• Previous experience in customer service or front-line roles preferred.

Attributes:

• Friendly and welcoming demeanor with a genuine interest in people.
• Proactive problem-solving skills and ability to balance competing priorities.
• Commitment to delivering exceptional service and continuous improvement.

General Responsibilities:

• Adhere to organizational values, health, safety, and environmental policies.
• Engage in community of practice groups and uphold company standards of conduct.

Experience:

• Preferably 2+ years in a similar role, with reception or hospitality experience beneficial.
• Entry-level position; training provided to successful candidates.