Address
Form of work
SalarySydney/WFH (3-days in-office)
$65,000 - $70,000 + Super
Join Sydney's No.1 SaaS business - a successful startup based on a great idea to a publicly traded, multi-product company.
Vital to that growth has been our Customer Experience team supporting the unique use cases of our customers every day. Joining this team means taking on an exciting, multi-dimensional role, one that gives you the opportunity to work autonomously with a resolution-driven mindset as you lead customer interactions. This isn't your average support role!
You'll be joining a department where we strive to create the best environment for our team. Whether it's providing them with the most optimal tools and tech to or fostering an environment where individual insights are valued, we're always pushing to be and do our best for each other.
With this in mind, we look for a certain type of person to join our global team!
We're made up of natural high performers who know that success is achieved together, who think creatively to drive toward resolution for our customers, who are comfortable and confident owning their interactions across multiple methods of communication (both written and verbal), and who aren't afraid to share their feedback and insights -- many of which become real initiatives we implement as we strive to better ourselves each day.
About The Role
- Communicate empathetically and concisely with customers from all over the world through emails, Live Chat, and over the phone
- Own 1:1 screenshare interactions with customers, troubleshooting and brainstorming creative solutions with them live
- Host large-group webinars to educate new customers on the capabilities of the platform
- Collaborate with our department and company teams to drive all interactions toward positive resolution
- Investigate, research, and think creatively to find solutions for our customers' complex use cases across various industries
- Excellent interpersonal skills that push you to uncover the customer's needs
- A positive attitude and natural empathy
- High adaptability to change and a motivation to conquer new challenges
- An autonomous work ethic and a natural sense of ownership over your success
- A willingness to examine your missteps and learn from them
- A solution-oriented mindset that won't stop until a customer is satisfied
- A tendency to approach challenging situations with a "can do" energy
- Investigative curiosity and the ability to research and self-educate
- The confidence to challenge processes, share insights, and speak up if there's a better way
- A hybrid work model encouraging collaboration, productivity and flexibility, including brand-new (dog-friendly!) offices in the heart of the Sydney CBD
- An environment of professional development and personal growth. A highly dynamic career path constantly innovating for impact. We provide an annual professional development budget and offer valuable and strategic opportunities to learn and develop within the role and expand your professional skill set in the tech industry.
- A culture of camaraderie, connection and community. There’s always something to look forward to on the calendar - retreats, recognition celebrations and events, thoughtful care packages and more.
