AddressA future with ASIC means that your work will contribute to ASIC's vision for a fair, strong and efficient financial system for all Australians. We value what you will bring. We value those with sharp, analytical minds and are open to challenging the way things are done.
Your Team
The Chief Technology Office provides a wide range of IT facilities and support services to ASIC. We are embarking on major technology projects that will transform our business and continue our significant technology transformation in a number of areas such as Regulatory portal, Industry funding model etc. We make use of the latest technology with an increasing focus on data sharing and analytics which will make ASIC a 'best in class' regulator supporting the Australian financial markets
Your role
As an IT Customer Experience Associate, you will be required to:
- Be customer centric working as the primary contact for ASIC staff who require support for technology related issues and queries.
- Provide telephone and email support to ASIC staff.
- Effectively communicate with empathy during periods of stress and high pressure.
- Provide ASIC staff with timely, effective assistance on a broad range of technology.
- Aim to solve customer's problems by using known troubleshooting approaches to identify a resolution as quickly as possible.
- Monitor and manage incoming work to drive positive customer outcomes within agreed service standards.
- Document customer issues and the resolution in our customer management system.
About you
- 1 - 2 years level IT service desk experience
- Experience in responding, recording, and resolving customer queries within a structure and in a timely manner.
- Demonstrated written and oral communication skills that show empathy and compassion times of high pressure and stress.
- Ability to approach problem solving with logic and sensibility.
About ASIC
ASIC's remit is one of the broadest of regulators across the world ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms.
Through Moneysmart, we aim to improve the skills and knowledge of Australians and provide information and tools to help them in their decision making. A future with ASIC means that your work will contribute to achieving ASIC's vision for a fair, strong, and efficient financial system for all Australians. ASIC is committed to a providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Indigenous Australians are encouraged to apply as well as applicants from all backgrounds and with different abilities.
To work with us, you need to be an Australian citizen, and be prepared to complete an ASIC Suitability and Baseline Assessment which is issued ASIC's Security team. View the position description for more information or click ‘apply' to start your application. Please include a brief resume.
Applications for this role will close at 11:59pm on 5th July 2024.
