AddressCustomer Experience Manager
OTR. Making Life Easy.
We are seeking a dynamic and customer-centric individual to join our team as a Customer Experience Manager.
The Customer Experience Manager will play a key role in ensuring that every customer interaction with OTR is positive, memorable, and reflects our commitment to excellence.
Your contributions
Customer Engagement: Develop strategies to enhance the overall Customer Experience, including implementing initiatives to increase customer satisfaction and loyalty.
Team Leadership: Lead and inspire a team of customer service representatives to always deliver exceptional service.
Training and Development: Provide training and guidance to team members on best practices for delivering outstanding customer service.
Feedback Management: Collect and analyse customer feedback to identify areas for improvement and implement necessary changes to enhance the Customer Experience.
Operational Excellence: Work closely with operations management to ensure that operational processes are optimised to meet customer needs efficiently.
Problem Resolution: Handle escalated customer issues with professionalism and empathy, striving for quick and satisfactory resolutions.
What we offer
Join a dynamic team at a renowned South Australian company, known for their innovation and outside-the-box thinking.
Be a part of the journey, with countless opportunities as we rapidly expand into a nationwide retail powerhouse.
Access to exclusive staff benefits via our OTR App.
Access to our free and confidential Employee Assistance Program (EAP).
What we are looking for
Bachelor's degree in business administration, marketing, or a related field desired but not essential.
Proven experience in a customer service or Customer Experience management role, preferably in the retail industry.
Strong leadership skills with the ability to motivate and develop a team.
Excellent communication and interpersonal skills.
Analytical mindset with the ability to interpret data and make informed decisions.
Passion for delivering exceptional customer service and creating positive experiences.
If you are passionate about delivering outstanding Customer Experiences and thrive in a fast-paced environment, we invite you to join our team at OTR.
We are OTR, a cornerstone of Australian enterprise with over 6500 dedicated Team Members, dedicated to deliver on our commitment to making life easy. At OTR, we’re not just redefining but actively disrupting the convenience retail sector.
