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SalaryCustomer Experience Manager (Remote)
We are looking for a fully remote Customer Experience Manager to work at Austin's top moving company. Forbes recognizes us as Austin's #1 movers, and our team agrees, having voted us onto Austin’s Best Places to Work list for three consecutive years. But enough about our trophies — let’s talk about you.
What You’ll Actually Do:
- Sell Without the Sleaze: We’re about education-based selling. You’ll help people understand why we’re the best movers in town without the typical sales fluff.
- Be the Glue: You'll connect the dots between dispatch, scheduling, and customer happiness. It’s about making the complex stuff feel easy.
- Champion of Customer Bliss: From the first “hello” to the final “we’ve moved you,” you’re making sure our customers are more than just 4.9/5 stars satisfied.
- All Remote, All the Time: Work in your PJs, we don’t care. Monday to Friday, 8-5 CST.
- Pay That Makes You Smile: Competitive salaries and annual bonuses
- Learn from the Best: Direct line to our CEO and a team that’s more about growing people than just profits.
- You talk and write impeccable English like a human, not a corporate robot.
- Friendly? You define it. You can charm the socks off anyone over the phone.
- Self-motivated is your middle name. You’re the type who gets stuff done.
- You’re not scared of tech. Google Suite, Excel, CRM? Please, that’s child’s play.
- 5+ years in sales or customer service.
- Some fancy degree in Marketing, Communications, or Business. But hey, it’s your skills that really count
Rated 4.9/5 stars in over 1,000 customer reviews, we've clinched the title of '#1 Austin Movers' by Forbes by helping over 30,000 customers since 2005. We’re the only relocation company on ABJ’s Best Places to Work three years in a row, Best of the Best Mover Finalist, and Best CEO Award Finalist.
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