Customer Experience Officer Casual

• Casual role
• Fast-paced and dynamic role in a transforming organisation
• Hourly rate from $43.44 + super

Golden Plains Shire Council provides a workplace where people matter, communities are connected, and the future is bright. We offer a diverse range of career pathways in meaningful roles with a sense of purpose where you can grow and thrive.

To continue to deliver for our community, we are seeking a high performing and dynamic Customer Experience Officer to join our Team on a casual basis.

We are looking for someone willing to work a range of shifts, Monday through Friday (8.15am – 5.00pm), at both of our Customer Hubs in Bannockburn & Smythesdale.  The role will include covering other team member’s annual leave & rostered days off as well as the opportunity to pick up shifts at short notice.

This role will provide you the opportunity to:

• Ensure the highest level of Customer Experience through servicing residents, ratepayers, and stakeholders in a professional, courteous and efficient manner.
• To provide accurate information and resolve customer enquiries through an omni channel experience whilst upholding our Customer Experience values and strategy.
• Help drive first contact resolution and increase customer satisfaction across the shire.
• Provide administrative support regarding the provision of Council’s services by assisting all departments across Council in the delivery of corporate objectives, strategies, and service level agreements.
• Learn and deliver administrative duties across multiple departments in line with Council’s key calendar of events and legislative commitments.

Our ideal candidate will be:

• High performing and dynamic Customer Experience Officer who can consistently deliver at a high standard in a professional, courteous, and efficient manner.
• Proficiency in dealing with a diverse range of customers including proven ability to respond to complex cases by demonstrating conflict resolution skills and a solution focused approach. 
• Proven ability to work co-operatively in a team environment and build and maintain effective working relationships.
• Proven ability to be able to handle multiple forms of customer communication including call-centre, in person and formal written correspondence.
• Experience in administrative and clerical tasks.
• A basic understanding of the role of local government and the services provided by the Golden Plains Shire Council.
• Flexible to work on a casual basis and cover other officers shifts on both a planned and unplanned basis.

* Don’t meet every single requirement?  If you’re excited about this role but your past experience doesn’t align perfectly, give us a call to talk further. We take into consideration transferable skills, future capability and cultural fit when reviewing applications and offer tailored development plans to support individuals to grow into their roles.  You may just be the right candidate for this or another position at Golden Plains.

we care we thrive we grow

Our people are passionate, collaborative and deeply committed to both the community and the work they do. This commitment is felt from the moment you step through the doors, in every interaction and in the way we celebrate our collective achievements.

We care about our community and our people, provide flexibility and support so you can thrive and offer a diverse range of opportunities to support your personal and professional growth. We are dedicated to fostering this culture, because we know that our people are the key to the future growth and success of Golden Plains Shire.

We offer:

• Learning and development opportunities aligned to your role and aspirations, along with opportunities to work on a variety of projects and undertake secondments 
• A modern, high-quality, architectural designed working environment with free onsite parking
• An environment where health, safety and wellbeing are prioritised in all that we do
• An active Social Club
• Ability to transfer years of service from Government organisations and transfer of LSL balance within Local Government and with some government organisations

If you’d like to learn more, please view the Position Description available on Council's website (www.goldenplains.vic.gov.au/council/careers) or contact MJ Goulopoulos, Coordinator Customer Experience on 03 5220 7***.

We’d love to hear from you ASAP regarding this role!  To ensure we find the best candidates, applications for this role will be assessed as they are received, and the position may be filled prior to any end date advertised.

Apply now

Click on Apply to submit your application and following the prompts.  

For further tips and tricks to help you shine during the recruitment process, visit our website.

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Please contact our People & Culture team at ***************@gplains.vic.gov.au to discuss how we can best support you.

Applications close on TUESDAY 30 APRIL 2024 at 11.59PM

We are dedicated to building a diverse, inclusive and authentic workplace that allows staff to bring their whole selves to all that they do.

As an equal opportunity employer, we are committed to providing a safe workplace that embraces and values child safety, diversity and inclusion. We recognise the value and diversity and strength of Aboriginal and Torres Strait Islander cultures to the heritage of all Australians and our workplace.