Customer Experience Operator

Are you a customer-focused individual with exceptional communication skills? Do you have a passion for providing top-notch service and helping customers with their needs? If so, 13CABS is looking for dedicated individuals like you to join our team as Permanent Call Centre Agents!
About Us: At 13CABS, we're not just a transportation company; we're a driving force in providing seamless and reliable taxi services to customers across our states. As a Permanent Call Centre Agent, you'll be at the heart of our operation, connecting passengers with their rides and ensuring their journeys are smooth and stress-free. Training is provided.
As a Permanent Call Centre Agent, you'll play a crucial role in delivering exceptional Customer Experiences. Your responsibilities will include:
Receiving incoming customer calls and assisting with booking taxi services. Providing accurate information about fare estimates, available vehicles, and estimated arrival times. Assisting customers with inquiries, resolving issues, and ensuring their satisfaction. Collaborating with drivers and dispatch to ensure timely and efficient pickups. Recording customer details and interactions accurately for future reference. We have a Permanent opportunity Mon-Fri starting from 8am - 10am Join our team and become a part of our mission to provide outstanding service and contribute to the success of 13CABS. Enjoy the stability and benefits that come with a permanent position, including opportunities for professional growth and development. Apply today to embark on a rewarding career path with us!
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