Casual - Customer Experience And Airport Operations Officer

Why Newcastle Airport

Want to transform our region? It starts with one.

Every individual makes a big difference at Newcastle Airport. Be part of a transformational business and an agile team working as one to connect the region to our nation and the world. Your ideas are heard, and every individual contributes to our ambitious future plans: to be the airport the region deserves. Guided by our values and through our authentic and collaborative culture, our work directly benefits our local community, driving domestic and international tourism and making our region more successful and diverse.

At Newcastle Airport every person makes a big impact.

About us

Newcastle Airport, the second busiest Airport in the state, is experiencing the most exciting period of its 70-year history as it grows in size, aspiration, and influence.

There’s never been a better time to join one of the region’s most dynamic teams that is making a difference. Guided by its deeply held purpose of ‘being the airport the region deserves', the organisation has emerged as a stronger, bolder, and more ambitious business than before the global pandemic.

In the last two years, the airport has secured 121 million in Federal funding for a new terminal and a runway upgrade that will cater for long haul international flights. It has connected to to 6 new destinations, including Cairns and Adelaide, with Singapore now in sight. It has expanded to encompass a world class Defence and Aerospace precinct, brought forward major works on its 2036 Masterplan and was named the 2021 Major Airport of the Year.

About the role

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Experience and Airport Operations Officer (CEAOO). In this role, you will be responsible for delivering exceptional operational services to both internal and external customers, including the public, airlines, and other Airport tenants.

Your primary focus will encompass the entire Airport precinct, including the carparks, terminal, front of house and airside areas. As a CEAOO, you will play a vital role in creating a safe, secure, professional, friendly, and efficient environment for our valued customers and tenants at Newcastle Airport Pty Limited (NAPL).

This position is for casual employment, with our team operating on a 24/7 roster basis. 

About You

As a Customer Experience and Airport Operations Officer (CEAOO), we are seeking someone who brings:

• Previous experience: You have a strong background in customer service or Airport Operations.
• Customer-centric mindset: You prioritise delivering exceptional experiences and adhere to compliance standards.
• Team player: You thrive in collaborative environments and work well with others.
• Strong communication: Your interpersonal skills enable effective interaction with diverse stakeholders.
• Adaptability: You excel in dynamic, fast-paced settings and maintain high operational standards.
• Problem-solving skills: You take initiative, think on your feet, and find effective solutions.
• Attention to detail: You maintain precision in all operational aspects.
• Time management: You prioritise tasks effectively and meet deadlines.
• Interpersonal skills: You confidently interact across all levels of the organisation.
• You possess conflict management skills: you navigate challenging interactions promoting resolution and maintain a harmonious environment
• First Aid certification: You hold a valid First Aid certificate.
• Driver's license: You possess a valid driver's license, preferably with HR, MR, or LR endorsement.

Why work for Newcastle Airport:

• Energetic, values-driven and supportive culture: there’s always a buzz in our team, we’re agile and authentic and we walk the talk when it comes to our values. Our people are ego-free, collaborative, and dynamic.
• A powerhouse for the region: we are a transformational business, growing fast with the development of our new international terminal and our Astra Aerolab, an uplifting and world class defence, aerospace and innovation precinct.
• More than profit: your hard work directly benefits your local community and connects our region to the world. You will make a significant impact in the success of the Hunter by driving domestic and international tourism and increasing diversity, to help us be the airport the region deserves.
• Wellbeing matters: looking after you is key to our success. We prioritise flexibility with hybrid working from home arrangements, flexible hours, and extra paid leave. Join our corporate fitness program, access mental health
  and wellbeing initiatives and enjoy opportunities to grow.
• Serious about sustainability: we’re committed to enriching the future for our people, our place and our planet. We’re investing over $2 million in sustainable practices, with ambitious goals of carbon neutrality, a five Green star rating for new buildings, and solar energy systems to become an industry leader in environmental social governance.

Want to know more?

To learn more about this exciting opportunity, please contact Simone Williams - *********@newcastleairport.com.au for a confidential discussion.

Alternatively, click "Apply" to submit your cover letter and resumé.

To be considered for this position, you must be fully vaccinated against COVID-19.