Customer Experience Specialist

• Be part of the growth of a South Australian success story
• Fun, energetic and open culture with great discounts for you and your family
• Permanent Part-Time Opportunity with Hybrid Working Options

About Us

G’day Group is recognised as Australia’s largest regional accommodation provider and a leading tourism organisation in Australia. The business has an enviable portfolio of brands and a truly national footprint that continues to expand, including 85+ owned and operated parks and resorts (Discovery Parks), 220+ licensed independent parks (G’day Parks), 195,000+ Rewards Program customers (G’day Rewards) and the #1 travel app in the App Store (WikiCamps).

With origins in the holiday park industry, in recent years G’day Group has been rapidly diversifying into premium, experiential tourism and investing in even better digital experiences across platforms. Through this growth, we’ve remained focused on our promise to provide authentic Australian holiday experiences that connect our customers with regional pockets of Australia.

With a fast growing Marketing team, it’s an exciting time to be part of the G’day journey.

About the Role

The Customer Experience Specialist will represent G’day Parks and G’day Rewards for the G’day Group. This role is required to provide a high level of customer service to new and existing G’Day Rewards members, park network staff and customers.

A key focus of this role is to ensure that new members receive exceptional customer service across face-to-face and digital platforms and assist with the day-to-day management of enquiries to support member and Park acquisition, retention and development activities.

Key responsibilities include:

• Timely response to G’day Rewards members enquiries (phone and email)
• Data entry of customer details and reward forms
• Processing of payments for new membership and renewals, assisting with refunds for booking cancellations
• Provide support and assistance to the Loyalty & Marketing Teams
• Other administrative tasks as required

Skills & Experience

• Exceptional customer service skills and mindset
• Demonstrated strong interpersonal skills including verbal and written communication, problem solving and personal presentation
• High level of computer literacy, particularly in Microsoft applications, including PowerPoint, Excel, Word, and Outlook
• Excellent organisational and time management skills
• Willingness to learn and develop new skills

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Benefits

• Health and Wellbeing – Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
• Paid Leave Benefits – Parental leave / Volunteer leave / Study leave
• Professional Development – Leadership programs / Support of external training courses / Reimbursement of professional association memberships
• Employee Savings – Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G’day Rewards membership / Loyalty recognition benefits

Our ESG statement

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment.

Conditions of Employment

Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. Drivers License essential.