Customer Experience Specialist

ACS

To advance professional excellence in information and communication technology, and provide accreditation for "information and communications technology

The Australian Computer Society (ACS) is the recognised association for Information and Communications Technology (ICT) professionals, attracting a large and active membership from all levels of the ICT industry.

About the role: An exciting opportunity is now available for an experienced **Customer Experience Specialist **to join our team.   Reporting to the Client and Member Services Team Leader, you will be acting as the 1st point of contact for our Members. In this busy role, you will be primarily responsible for handling membership enquiries made or received by telephone, email, or other digital channels for the Australian Computer Society (ACS).

• 💬 Customer Advocacy and Feedback
  

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• 💬 Customer Query Handling
  

  Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

• 👍🏼 Complaints Resolution
  

  Log, investigate, and resolve customer dissatisfaction or problems, to improve negative Customer Experiences

• 💪🏼 Resilience
  

  Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change

• ✅ Prioritization
  

  Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders