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Form of workAbout Tennis World:
Our programs open many doors in growing grassroots participation and offers a fantastic range of programs that combines tennis, fitness, and fun into the one. At Tennis World, tennis is our focus and our passion, and we are committed to ensuring the sport is easy to access, enjoyable to play, and offers engaging programs wherever we operate. To help us in achieving our plans we are looking for a Customer Experience Supervisorto join our team at Tennis World - Melbourne Park on a permanent, full-time basis.
About the role
The Customer Experience Supervisor will be responsible for ensuring the service areas of Tennis World Melbourne venues, including Court hire, Membership, Programs, Coaching, Pro Shop, Restringing, Merchandise and Café all deliver the highest levels of customer service and efficiency. This role will be responsible for the service delivery and administration of areas within the Tennis World Customer Experience team. This includes but is not limited to; Functions, Memberships, Retail, Café and Coaching areas of the business.
As a member of the Tennis World team, the Customer Experience Supervisor will take a 'hands on' approach working collaboratively with the team to provide excellent customer service. This role is 100% on-site across both of our venues at Albert Reserve and Melbourne Park. Please note that this role will require some evening and weekend work.
Reporting into the Tennis World Customer Experience Lead (VIC) in this role you will:
- Promote an effective, satisfying and productive working environment within the team.
- Oversee the consistent delivery of excellent customer service and administration at front of house by regularly monitoring performance and offering feedback, training and support to staff.
- Maintain and deliver high standards of facility management across all areas within the responsibility of Tennis World Melbourne venues.
- Provide outstanding customer service and develop good working relationships with internal and external stakeholders.
- Assist in the administration of Tennis World Memberships.
- Coordinate Tennis World Birthday Parties, including staffing, court bookings, invitations, communications and promotional activities.
About you
To be successful in this role you will:
- Event management experience
- Excellent operational and administrative skills with a customer service focus
- Barista or cafe experience (desired)
- Ability to set priorities, plan work programs and meet deadlines
- Hold (or be willing to obtain) a current and valid Police Check and Working with Children Check
- Preparedness to be flexible regarding working hours and arrangements relating to work associated with Tennis Australia
What's in it for you?
- Career development with a range of formal education and on the job training opportunities
- Tickets to the Australian Open
- Monthly health & wellbeing activities through our Serving Your Health program
- Access to gym & tennis facilities
- Flexible working practices
- Free car parking
- A range of discounts from our sponsorship partners
To Apply
If you think you're up to the challenge, we'd love to hear from you! For more information and a copy of the position description, please visit our website tennis.com.au. Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.
Applications will close the 20th February 2024; However, we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.
Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.
At Tennis, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. Tennis encourages all suitable applicants to apply for this role.
