AddressCustomer Experience Team Member
About Team Promo Brands
Promo Brands Pty Ltd is one of the leading promotional products suppliers in Australia. We know that it’s the thinkers, makers and doers who have the most impact as we continue to strive towards being recognised as being the difference in our industry. We are proud of our portfolio of clients, that are tremendous and have strong reputation for excellence across Australia. We are committed to creating memorable promotional product experiences for our authorised partners.
About the Role - Client Support Team
This position is responsible for guiding our customers experience, making sure we are the difference, each & every day.
- Manage a portfolio of customers, become a key contact that is known for being the difference.
- Achieve and exceed personal sales targets.
- Provide expert professional customer service.
- Developing strong product & decoration knowledge to assist our clients in making the best product choice.
- Build effective relationships with our Client Support Team, which in turn shall enable the resolution of issues and collaborative approach.
- Liaise with our Production & Warehouse Team, guiding day to day success in communication & outcome for our clients.
- Support quotations, sales and all enquiries, through our new cloud based operational systems & website.
- Ensure integrity and accuracy of all work orders and adhering to our excellence in quality standards.
- To be part of our culture, that is the difference in every step of your work process.
- A hands-on approach is vital.
About you
We’re looking for an additional Superstar to join our Customer Client Support Team at Promo Brands.
Our ideal candidate will be dedicated to delivering a high standard of customer service. You will have a high level of attention to detail and a willingness to adapt to new information.
You will naturally be
- Comfortable working in a fast-paced, fun environment with a team as well as autonomously.
- A team player, who is dependable and self-motivated.
- Friendly, approachable and have a positive attitude (excellent phone etiquette).
- Passionate about people
- An active listener.
- A relationship builder with our external and internal Customers
Culture
We bring our whole selves, we’re courageous and we deliver together that in our Promo Brands DNA. We’re a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We’re brave enough and care enough to have the right conversations to get the best outcome and are recognized for our can-do attitude. We’re definitely a glass half full team and see challenges as opportunities and move with pace to achieve our goals.
The opportunity to be bold and make an impact in a very face-paced environment, is available to you now! Apply today if you have the skill-sets appropriate.
Inclusion & Diversity
Just like the wide range and variety of products in our portfolio, Promo Brands embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.
How to apply
We move quickly at Promo Brands and continually review applications, so if you don’t want to miss out, apply today. Note that we prefer to deal with you directly; we haven’t briefed a recruitment agency on this role and won’t be accepting CVs through any recruitment agency, so please apply directly.
